MackCollier.com

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Does Your Company Need a Word of Mouth Accelerator Program?

Accelerator programs have become quite popular in recent years as a way to accelerate the growth of new companies. Typically, when a company is accepted into an accelerator program, the company is provided with mentorship, training, and often additional financing. The idea is to take a company that shows promise and growth, and accelerate that growth.

Clubhouse has taken an interesting spin on accelerator programs and the social audio app has created one for its users. In this week’s edition of Monday’s Marketing Minute, I briefly mentioned a new Creator Accelerator Program that Clubhouse is launching. In short, the program is designed to take promising creators (room as well as club hosts), and give them the tools they need to accelerate the growth of their rooms and clubs. This help and support can come in several forms:

  • Audio equipment to improve the quality of the shows
  • Creative and strategic instruction from Clubhouse’s team
  • Helping creators find guests for their shows
  • Helping creators design and create promotional materials
  • Helping creators promote their shows both on and off Clubhouse
  • Providing a monthly stipend to creators and helping to match them with brands on potential sponsorships, etc.

Overall, I think this is a fabulous idea, and it will go a long way toward further strengthening the loyalty that Clubhouse users already have for the social audio app.

 

What About A Word of Mouth Accelerator Program?

So this got me to thinking: If Clubhouse can create an accelerator program for its users, why can’t your company create one for its customers? What if your company created a Word of Mouth Accelerator Program? A Word of Mouth Accelerator Program would take customers who are already creating word of mouth around and about your brand, and it would accelerate their efforts.

Here’s an example: Let’s say Tim is a tech blogger, and a fan of Hewlett Packard products, and owns an HP laptop, which he loves. Tim’s blog is called Technically Speaking, where he writes about the tech industry and covers emerging products and technologies. While Tim loves his blog, it’s pretty much a weekend project for him, as he has a full-time job that takes most of his time during the week. When he has time on the weekends, he will write a new post or do a product review. He typically writes 2-3 posts a month.

Although Tim doesn’t have the time to create content regularly, his posts and YouTube videos where he reviews new products have developed a small following of fans who enjoy his style and delivery. And who identify him as an ‘HP fanboy’.

Tim would be an ideal candidate for a Word of Mouth Accelerator Program. He is already creating content that promotes the HP brand, and his content has proven to be popular with his audience. His audience also understands that he loves the HP brand, and as a result his audience has a more favorable impression of HP.

If HP launched a Word of Mouth Accelerator Program, here’s some of the ways they could help Tim:

  • Give Tim access to a design team that will help Tim brand his content across all his content channels, including his blog, YouTube channel, and all social media platforms he uses
  • Work with Tim to give him access to new products so he can review them on his blog. HP likely has a program now for press and publications to give them access to new products for reviews, so they could easily add Tim to this program
  • Give Tim a new HP laptop and all the audio and visual equipment he needs to create better content
  • Give Tim access to a Virtual Assistant who will work with Tim to schedule social media posts, maintain his content channels, and help with the content creation process
  • Work with Tim to connect him to HP’s SMEs (Subject Matter Experts) to secure interviews for both his blog and YouTube channels, or to simply provide advice on the tech content he creates
  • Work with Tim and HP’s partners to help secure sponsors for Tim’s content across all channels

All of these steps together would work to accelerate Tim’s growth and his ability to create content. It would also deepen his loyalty to the HP brand, so as his audience grows, that audience will be further exposed to the HP brand. In fact, as Tim’s audience grows, it’s easy to see a point at which Tim decides to quit his day-job and become a full-time content creator.  Sponsored by HP.

In short, a Word of Mouth Accelerator Program would take Tim’s limited ability to create positive word of mouth around and about the HP brand, and accelerate it. If you imagine taking such a program and having say 10 content creators, it’s easy to see how your brand could quickly amplify the positive word of mouth that these customers create about your brand. As the Word of Mouth Accelerator Program grows, you will have more content creators applying, and more promising candidates to choose from. Which further guarantees the success of the program.

 

Wait, isn’t this just a Brand Ambassador Program?

A Word of Mouth Accelerator Program would be similar to a traditional Brand Ambassador Program in such regards, but not the same. Remember that a brand ambassador program benefits your company in four main ways:

  1. By increasing brand promotion
  2. As a reputation management tool
  3. By helping with customer service and support
  4. By increasing customer feedback

A Word of Mouth Accelerator Program would help generate more promotion for your brand. So it could be a standalone initiative, or it could live within a larger brand ambassador program.

If you think about it, a traditional brand ambassador program has always been a way to accelerate certain behaviors that your customers are already engaging in.

For instance, happy customers are already promoting your brand. They are already defending your brand to other customers. They are already proactively helping other customers with support, and they are already soliciting and giving feedback to your company. A brand ambassador program is simply a way to give them better tools and support from the brand in order to accelerate their efforts.

A Word of Mouth Accelerator Program works on the same strategy. It takes a form of behavior (creating promotion for the brand via Word of Mouth) that’s beneficial to the brand, and accelerates it.

I love the idea of a Word of Mouth Accelerator Program as a way to support customers who are already creating positive Word of Mouth for your brand, and to give them the tools and support to accelerate their efforts.

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Monday’s Marketing Minute: Clubhouse to Launch Creator Accelerator Program, Facebook to Enter Social Audio Space

Happy Monday! Welcome to the first full week of Spring! I hope you have a busy and prosperous week ahead, here’s some digital and marketing stories I noticed the last few days:

 

So two of the biggest questions everyone is asking about Clubhouse are “Is it going to last?’ and ‘Will it be acquired?” We may have gotten a hint at the answers to both when Clubhouse recently announced it’s Creator Accelerator Program. I absolutely love this idea. What Clubhouse is going to do, is take a select number of its room hosts, and give them the tools and support they need to accelerate the growth of their rooms and clubs. Everything from audio equipment to working with brands to secure sponsorships and speakers, to compensation. Moves like this will absolutely drive loyalty for Clubhouse, and it’s not lost on me that other social media sites could have made similar moves to support its content creators in those early years, and didn’t. This will resonate with users and could signal that Clubhouse is building something that will last, and that the founders want to keep as a standalone platform.

PS: I talked in-depth about the current ‘creator economy’ that we are entering in last Friday’s issue of my Backstage Pass newsletter. If you want to subscribe, click here!

 

After some speculation that Facebook might want to acquire Clubhouse, it now seems that ‘The Social Network’ is planning on building its own social audio functionality into its platform. Now, going back to what we just discussed with Clubhouse’s Creator Accelerator Program, consider that Facebook wants to give you the ability to create a similar Clubhouse-style room, on Facebook. If you are a Clubhouse user who has a room and/or club on Clubhouse, and you are in Clubhouse’s Creator Accelerator Program, will you now be interested in also building a new social audio community on Facebook?  Probably not. You would probably devote your time to building your platform on Clubhouse, especially since Clubhouse would be using its Creator Accelerator Program to support your growth. This is an important point: Facebook and Twitter can copy the social audio functionality. but if Clubhouse is doing a better job of SUPPORTING its creators, guess who will likely win?

 

This really seems like a bad idea waiting to happen.  Facebook is considering a version of Instagram just for kids under 13. Instagram blocks kids under 13 from using its site, but the site also notes that some kids are able to get on the site anyway. So the rationale is, let’s make it easier for them to get on, but only have them interact with other kids their ages, and not adults. Parents and privacy groups will be watching this story very closely, as they should.

 

So that’s this Monday’s Marketing Minute. I hope you have a wonderful week, be sure to check out #ContentCircus tomorrow night on Twitter starting at 7pm Central, and look for Backstage Pass to hit your email this Friday morning (if you are subscribed!). And I’m thinking there will be another post up here either tomorrow or Weds, so keep an eye out for that as well!

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Monday’s Marketing Minute: Twitter Making Moves, Clubhouse’s Privacy Concerns, CEOs Bullish on CX, Not on CMOs

Happy Monday, y’all! I hope you had a wonderful weekend and are ready to have a spectacular week. Here’s some news items I spotted to quickly get you up to date on what you need to know in the world of digital and marketing!

 

So Twitter has announced that it is making several moves in an effort to boost revenue. These include letting users monetize their content via newsletters or ‘super follows’ (I saw someone tweet “I don’t know what a ‘Super Follow’ is, but I know I don’t like it’). Now, is this a glass half-empty or glass half-full scenario for Twitter? On the one hand, critics of Twitter have noted that the company has been slow to roll out new revenue streams, so these moves will meet those complaints head-on. On the other hand, Twitter’s recent moves to moderate and even censor content on the platform has led to users leaving the site, either by their own choice or by Twitter’s. Additionally, emerging sites like Clubhouse, Gab and Parler are pulling users away from Twitter. Twitter will likely feel a pinch from users spending less time on the site, and will need to make up for that in some form. These monetization moves can been seen as being proactive moves to increase growth, or as hedges against coming losses. I suspect we will have a much better idea of which it is when Twitter reports revenue for Q2 and Q3.

 

Clubhouse continues to be white-hot among digital early-adopters and would-be influencers. But we are starting to see some cracks in the armor. I’ve seen some complaints about room moderation and letting hateful speech be shared (I honestly haven’t experienced any issues in any rooms I have been in), and now there are complaint arising over privacy concerns. One of the disappointing aspects of Clubhouse rooms is that the conversations happening in the room aren’t recorded or available to the users. Or so we thought. It turns out that the conversations in every Clubhouse room ARE being recorded. They are recorded in real-time as they happen. If a complaint is made about the content of the room while the room is still open, then the audio will be saved and can be used in any later investigations. If no complaints are made while the room is open, then the recorded audio is deleted when the room is closed. This is why I always advise clients to take a wait and see approach with any new ‘hot’ social media platform. Clubhouse could easily be 10X bigger by the end of the year, and it could just as easily have folded by then. As I said in my Backtage Pass newsletter earlier this month, I think you should be aware of Clubhouse, play around with it and become familiar with it, but for most businesses it doesn’t make sense to jump on the platform with both feet. If your customers are already there, and you can use the tool to connect with them in a way that creates value for you both, fine. That’s standard for any emerging social media platform. Always be wary of the hype from early-adopters. And when it comes to privacy concerns over social sites and apps, just remember that if you aren’t paying for the product then YOU are the product.

 

Finally, I thought these findings from IBM were interesting. They found that for CEOs feel that improving CX (customer experience) and building better relationships with customers to be the top priorities over the next 2-3 years. What’s interesting is these same CEOs said that they didn’t feel that CMOs would play a vital role in reaching their goals for improving CX and customer relationships. Instead, they felt that CFOs and COOs would be the main positions driving these efforts. What I suspect this suggests, at least in part, is that many CEOs don’t feel that their CMOs have a solid grasp of the digital marketing tactics and strategies that will be necessary to deliver better digital experiences to customers in the coming years. Let’s remember that even most corporate early-adopters to using digital marketing to reach customers barely have 10 years of experience creating and implementing digital marketing strategies. Many have far less than that, and even in 2021, there are many top companies that are still hesitant to make digital marketing the priority in connecting with customers. This will continue to change, and obviously the shift to digital will be accelerated by moving both employees and customers to home due to covid restrictions.

 

 

So that’s it for this Monday’s Marketing Minute. If you haven’t already, please do click the image below and signup for my Backstage Pass Newsletter. It’s delivered every Friday morning, so it’s perfect to read and digest over the weekend, then begin to implement what you learn on the following Monday. I’m super pumped about this Friday’s issue, as I’m going to do a deep dive into how your company can develop a training system for your digital marketing team. I think it’s vital that all employers have a plan in place to constantly work with all employees to upgrade their skills. It leads to higher productivity, and less churn among workers. Plus, it makes for a happier workforce! So on Friday I’ll talk about how you can create a system to improve the skills of your employees AND I’ll include a special offer on how I can work with your team to create a skills improvement program for your company. But you have to be subscribed to the Backstage Pass Newsletter to get the information, and the offer.

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Is Social Audio the Future or Just a Fad?

Social audio is suddenly the hot topic when it comes to social media. I think it’s great, because for the first time in at least 5 years, it feels like there’s some new to talk about in social media!

Social audio itself isn’t that new. Gamers have been using group chat functionality in apps such as Discord and Line for a few years now. But the idea of loading an app and having an audio chat with others is gaining momentum due to the explosive growth of Clubhouse.

Clubhouse really came along at the right time. So much of business success is due to simply being in the right place at the right time, and Clubhouse has become the app that a quarantined populace didn’t realize it needed, till we got it. What Clubhouse does is let you join chat rooms, where people can actually talk to one another! You join the chat room, and you can HEAR people talking, one at a time (ideally). You can even talk yourself, or create your own room, public or private.

Clubhouse launched in April of 2020. I didn’t start hearing anyone in my network really talking about Clubhouse till around October or so, and by the end of January, it seemed like everyone was on the app.

Clubhouse’s growth is going to have a ripple effect throughout social media. First, it will pull people off other social media apps. I’m noticing a lot of people that are active on Clubhouse saying that they are spending less time as a result on Twitter. Now I do think Instagram is actually benefiting a bit from Clubhouse taking off. Clubhouse doesn’t have a native functionality that lets you send a private message to another user. You can create a private audio room to chat, but you can’t yet private message them. To get around this, Clubhouse users are adding their Instagram and Twitter accounts to their Clubhouse profiles, and encouraging people to DM them on Instagram or Twitter if they want to talk privately. I am seeing more people on Clubhouse pushing DMs via Instagram than Twitter.

Second, the rising popularity of Clubhouse is going to lead to another company potentially buying Clubhouse, or at least trying to create their own version, adding social audio functionality to an existing site. Facebook is reportedly already working on a Clubhouse clone.

There’s been a lot of speculation about whether or not Clubhouse will last. I think what a lot of these pundits are missing is what Clubhouse will look like when everyone has access to it. Right now, the vast majority of Clubhouse’s members are early digital adopters, who have an iOS device. For those of you who are long-time social media users, do you remember what Twitter was like circa 2008 or 2009?  Then do you remember what happened a couple of years later when the media and celebrities all discovered Twitter and took over?  The experience on Twitter completely changed because the user base completely changed. The same thing will happen with Clubhouse. Maybe the change won’t be as drastic, but the experience we have on Clubhouse right now will NOT be the one we will always experience. For better or worse. We need to see what the environment on Clubhouse looks like after this growth spurt ends and when it gets rolled out to everyone to get a better sense of its long-term viability.

 

Now the obligatory ‘Should my business be on Clubhouse?’ portion of the post

This is one of the most common questions that all business owners or marketers want to know, if they should be on Clubhouse and will it help their business. I think the answer is ‘it depends’. First, you have to remember that Clubhouse is currently in a closed beta. That means the only way you can get on Clubhouse, is for a current user to send you an invite. Also, Clubhouse is currently only available if you have an iPhone or iPad. They are working on adding Android access, but that could be months away.

There’s a dirty little secret when it comes to social media hype: Pay more attention to what actual users of the social media platform say, and less to what marketers say. Marketers love to overhype any new social media site or app, and Clubhouse is no different. They go there, build a following, then proclaim it is the next big deal, so they look like a big deal for being a part of the next big deal. What’s different about Clubhouse is, a lot of users have been there for months, and some have already built massive followings.

So you’re seeing a lot of people with big followings on Twitter go to Clubhouse and host rooms with 30 people in them. While the guy that has 500 followers on Twitter has gone to Clubhouse and built a following of 100k, and they are hosting rooms with a thousand people. It’s actually one of the things I like about Clubhouse, that different voices and perspectives are being highlighted. You’re not just seeing the same guys with big Twitter or Facebook followings going to Clubhouse and getting the same traction. The influence on other platforms isn’t easily translating to Clubhouse, you have to work on it to build a following.

Having said all that, I do think there is an opportunity for certain business owners to make hay on Clubhouse. I’m seeing a lot of business coaches, PR agencies and a lot of influencers making moves on Clubhouse. On the other hand, if you are the CMO for a fast-moving consumer goods company, I don’t think you have a lot of opportunities to sell directly on Clubhouse. I think the way to approach Clubhouse is as a channel to meet new people and learn from industry experts. I’m having a lot of fun doing both, if you are on Clubhouse, please follow me, my name is @mackcollier, same name and avatar as on Twitter.

What is the future of social audio?

So we know that the popularity of Clubhouse is going to drive bigger social media platforms like Twitter and Facebook to attempt to copy its social audio format, or buy Clubhouse outright. One of the key issues with Clubhouse is that the conversations in the rooms aren’t recorded. So if you aren’t in the room, you don’t know what’s being said and have no way to review what was said. Perhaps this will lead to Clubhouse offering recordings as a premium service down the road.

The reality is that both Twitter and Facebook are seeing a userbase that’s increasingly frustrated with the platforms, and looking for something new. It’s part of the reason why sites like Clubhouse, Parler and Gab saw such growth in late 2020, because Twitter and Facebook users were looking for other places to spend their time. Both Twitter and Facebook will be focusing on getting users back in 2021, you’re already seeing Twitter buy newsletter site Revue as a play to keep users on the platform. Incorporating social audio functionality will be part of their plan for winning back users and bringing in new ones.

I don’t think your company should be diving headfirst into social audio and apps like Clubhouse, at least not yet. Having said that, you should absolutely check out Clubhouse if you have an iOS device and you should be keeping up with the monetization moves that the bigger social media platforms make this year. 2021 will be a very volatile year for social media, and that will create some opportunities for your business.

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Monday’s Marketing Minute: Twitter Needs Revenue, Top Social Apps Surprising, Staying On-Brand Means $$$

Happy Monday! Hope everyone is safe, warm and happy as we start the week. The warm part is gonna be tougher as a good portion of the southwest and southeast woke up to ice and snow this morning. It feels like I’ve been cold for weeks, let’s hope winter breaks way to Spring soon!

BTW, thanks to everyone for the great response to the first issue of the newly launched Backstage Pass newsletter! If you missed the first issue, you can view it here, and subscribe here. Next issue hits inboxes this Friday at 8am!

 

If Twitter’s recent moves are any indication, the social media site is anticipating a decline in revenue. Twitter is making moves to unlock additional revenue streams, such as recently buying newsletter service Revue, and now exploring adding charges to some features, as well as maybe adding subscription options for users. This could be setting up a very interesting Q1 earnings report for Twitter. I’m almost wondering if Twitter could be setting up such moves as a hedge against disappointing revenue performance or forecasts for later in the year.

 

For the first time in maybe a decade, there seems to be a real sense of competition developing among social media platforms. Just look at the top social media app downloads and note how Facebook and Instagram were shut out of the Top 3 on all lists, and Twitter didn’t crack the Top 10 on any of them. And breaking just as I’m writing this, it seems Twitter-competitor Parler is coming back online (still not loading for me, although I am seeing many people on Twitter saying it’s back up). And I would suspect Clubhouse will rank pretty highly in the next App Store downloads update.

 

And finally, I love this example of the power of branding that resonates with customers, and that’s on point.

 

Hope y’all have an amazing week! See you back here tomorrow with a new post on the social audio phenomenon, Tuesday night at 7pm on Twitter discussing overcoming our content creation obstacles on #ContentCircus. and Friday morning at 8am the next issue of Backstage Pass drops, helping CEOs and Managers deal with a workforce that’s suddenly remote.

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Monday’s Marketing Minute: US Adults’ Digital Usage Up, Facebook DAU Down, Clubhouse’s ‘Oprah’ Moment?

Happy Monday, y’all! I hope you’re ready for an amazing week as we say goodbye to January and launch into February! Here’s a few stories I noticed to get your week off in the right track:

 

eMarketer has found that US adults spent an extra hour with digital content in 2020. Now my first thought was, workers that typically commute to work stayed at home in 2020, so they gained back an hour of time right there. This is all about understanding and focusing on the changes in your customer and client lives as more of them are now working from home. This, and all indications point toward an increased appetite for digital content, and that creates opportunities for your company, if you know how to leverage them.

 

Ironically, as the above eMarketer study finds that US adults are spending more time with digital content, comes this story from Social Media Today that found that Facebook’s number of Daily Active Users in the US was actually DOWN in 2020. Count me in that group, over the last few years I’ve gone from checking Facebook a couple times a day, to now maybe checking a couple of times a week. Most of the time I now spend with Facebook is with Facebook Groups that are devoted to marketing and business. I think we will see core user usage metrics fall or stagnate for both Facebook and Twitter in 2021.

 

My timeline this morning was all abuzz with Elon Musk popping into Clubhouse. Probably 75% of the tweets in my home feed were about this. When celebs use a social media platform, it brings a lot of extra eyes to it, and Musk’s popularity is white hot right now, and that will definitely benefit Clubhouse.

 

That’s it for this week’s Monday’s Marketing Minute! Hope you have a wonderful week and don’t forget to check out #ContentCircus tomorrow night on Twitter at 7pm Central! This week we will be discussing How to Create Buyer Personas For Your Content Marketing Strategy! It will be a great discussion on a very valuable topic! Tomorrow post will be on the same topic, so see you back here in 24 hours!

 

Oh wait…let’s do one more! I thought this story from The Hustle about the illicit trade for the world’s most expensive fish was interesting, but click through and check out the photos of the fish.  Yeah, I know, $300,000 for a fish is completely bonkers, but look at those colors! The fish themselves are absolutely gorgeous!

 

Ok I’m done, see you tomorrow!