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Nettwerk CEO Terry McBride on Customer Co-Creation and Embracing Your Fans

I wanted to share this talk from Nettwerk CEO Terry McBride with you, as it has some pretty interesting branding and marketing takeaways that apply not just to the music industry. Pay close attention to Terry’s thought on how you can’t litigate or legislate customer behavior, but should instead understand it because that’s where the monetization opportunities lie. His example of how Spotify is decreasing peer-to-peer file sharing rates in Europe perfectly illustrates this point.

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About Mack Collier

My name is Mack Collier and I am a digital marketing and content strategist located in Alabama. Since 2006 I've helped companies of all sizes from startups to global brands such as Adobe, Dell and Ingersoll-Rand, create customer-centric programs, content and experiences. A long-time internet geek, I've been online since 1988 and began using social networking sites in 1991 when I joined Prodigy. Today, I help companies understand how new technologies like web3, crypto and artificial intelligence can integrate with existing marketing strategies to lead to exceptional customer experiences.