MackCollier.com

  • Blog
  • Mack’s Bio
  • Work With Mack
    • See Mack’s Work
  • Buy Think Like a Rock Star
  • Book Mack to Speak

July 31, 2014 by Mack Collier

The Fan-Damn-Tastic Marketing Show Episode 5: Addressing Customer Complaints Head On

I love Patagonia’s content marketing and I love its blog The Cleanest Line.  Recently, Patagonia took to its blog to address customer complaints about its shipping.  And the post ended up being pretty popular, in fact customers commented thanking Patagonia for the post!  Learn what Patagonia did on the fifth episode of The Fan-Damn-Tastic Marketing Show!

http://mackcollier.com/wp-content/uploads/2014/07/Episode-5-Patagonia-Responds-to-its-Customers.mp3

 

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to email a link to a friend (Opens in new window)

Related

Filed Under: Brand Advocacy, Customer Service, Fan-Damn-Tastic Marketing Show

About Mack Collier

My name is Mack Collier and I am a digital marketing and content strategist located in Alabama. Since 2006 I've helped companies of all sizes from startups to global brands such as Adobe, Dell and Ingersoll-Rand, create customer-centric programs, content and experiences. A long-time internet geek, I've been online since 1988 and began using social networking sites in 1991 when I joined Prodigy. Today, I help companies understand the ever growing and evolving web3 space, including crypto, NFTs, DAOs and the Metaverse.

Recent Posts

  • Monday’s Marketing Minute: Twitter Rolling Out UI Changes, ChatGPT’s Rumored Sale, Global Brands Adopting NFTs
  • Monday’s Marketing Minute: All Twitter, All The Time!
  • Monday’s Marketing Minute: Elon Releases The Twitter Files, OpenAI Debuts ChatGPT
  • Monday’s Marketing Minute: Layoffs Come to Meta and Twitter, Selling NFTs Comes to Instagram, Fans Get Paid Via Music NFTs
  • Monday’s Marketing Minute: It’s Official; Elon Musk Owns Twitter

Categories

Archives

Comment Policy

Be nice, be considerate, be friendly. Any comment that I feel doesn't meet these simple rules can and probably will be deleted.

  • Blog
  • Mack’s Bio
  • Work With Mack
  • Buy Think Like a Rock Star
  • Book Mack to Speak

Copyright © 2023 · Executive Pro Theme on Genesis Framework · WordPress · Log in