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August 5, 2021 by Mack Collier

5 Common Mistakes Businesses Make on Instagram (And How to Fix Them!)

In the early days of social media (2006-2010), most businesses created content for three channels; Their blog, Facebook and Twitter.

All that changed in 2010 with the introduction of an app called Instagram. What made Instagram stand out from the social media crowd was its focus on visual content. Today, Instagram boasts over a billion users, and it has revolutionized social media, forcing all competing platforms and apps to adopt more visual content options in order to compete.

Yet as businesses are rushing to use Instagram, they are still making many mistakes.

5 Common Mistakes Businesses Make on Instagram (And How to Fix Them!)

 

1 – You business uses Instagram the same way it uses every other social media channel. Instagram is about visual content. The focus of your content should be images and videos, obviously. You can’t just post the same image that you did on Facebook and Twitter and expect the same results.

More than anything, Instagram is a wonderful platform for visual storytelling. If you are reading this post and want to know how to get better at using visual content, I would suggest reading The Power of Visual Storytelling, by my friends Ekaterina Walter and Jessica Gioglio.

Want to see an amazing example of using Instagram for visual storytelling? Check out what Whole Foods did to its Instagram feed.

2 – Your business focuses too much on itself, and not enough on your customers. Keep in mind that social media is best used as a way to build awareness. Who do you want to build awareness with? Your customers! So why not have your customers create your content for you?

For instance, the Alabama Mountain Lakes Tourist Association has partnered with ambassadors throughout North Alabama to photograph the sights of the area. This partnership gives AMLTA access to much more content, and the photographers have a vested interest in promoting that content to their friends and followers. (Disclaimer: I advised AMLTA on their ambassador program as it was being created and launched)

By focusing on your customers, either in creating content about them, or letting them create the content directly, you are giving other customers a reason to engage with your content.

Instagram AMLTA

3 – Your business isn’t using Instagram Stories. If no one sees your content, then they can’t engage with your content. One problem that businesses face when they first join Instagram is building a following. Building a following in necessary to get more visibility and engagement. But there’s another way you can improve both: By using Instagram Stories.

 

Look at the top of that picture.  The bubbles for Amber, NickMercs, Donna and Stephanie are Instagram Stories. The big benefit to using Instagram Stories is that the Stories are moved to the top of the IG feed of your followers. That means better exposure and visibility. If you are simply posting to Instagram, then your updates are going to the regular feeds of your followers. With Instagram Stories, your content stands out and is more likely to be seen.

4 – Your photos are poor quality. Instagram is a visual medium. Your content is competing against businesses that are investing in creating top-notch visual content, both photos and videos. If you want your images to stand out, they must be top quality. If you don’t have a photographer on staff, or access to high quality images, you should make an effort to acquire them.

instagram

5 – Your posting is erratic. Success in building awareness and engagement with social media content is rooted in consistency. You need to create a schedule for when you post content on Instagram, and stick to it! Keeping a consistent schedule ‘trains’ your followers to know when your new content will be posted, so they know when to look for it.

 

So there’s 5 common mistakes that businesses make on Instagram, and how to fix them. If you want to learn more about using Instagram for your business, check out all the posts I’ve written on how businesses are using Instagram.

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Filed Under: Content Strategy, Instagram, Visual Storytelling

May 12, 2021 by Mack Collier

The Real Reason Why the Mona Lisa is So Popular Will Surprise You

Have you ever really considered WHY The Mona Lisa is the most famous artwork in the world? A strong argument could be made that it’s not even DaVinci’s most impressive painting, I would consider The Last Supper to be a far superior work. Also, consider the works of his peers like Michelangelo’s The Sistine Chapel ceiling or his David sculpture.

I mean…The Mona Lisa is nice and all, but the best ever???  I just don’t see it.

And until 1911, the art world agreed with me. Critics in Paris acknowledged The Mona Lisa as a masterpiece of Renaissance art, but it was hardly known outside of France. In fact by August of 1911, no one outside the art world really knew of or about the painting.

All that was about to change, overnight.

On the morning of August 21, 1911, three Italian men walked out of the Louvre without so much as a notice. Which is odd, because they were carrying with them over 200 pounds of wood and glass, covered in a blanket.  The three men boarded a train and left the city at approximately 8 am in the morning.

They had just stolen The Mona Lisa.  In broad daylight.

And just like that, they were gone. A clean getaway. In fact, no one at the Louvre even noticed the painting had been stolen until 28 hours later!

In a weird quirk of fate, it turns out that the bare spot in the gallery where The Mona Lisa had hung stood bare for 28 hours. And even when the painting was discovered missing, it wasn’t assumed to have been stolen. At the time, the paintings in the Louvre were being photographed. The photographic technology at the time was primitive, so the only way to get a decent photograph of each work was to remove it from the gallery and take it to the roof where better lighting was available.

So 28 hours later, when an artist who was painting in the Louvre finally noticed the empty spot, he brought it to the attention of security. The artist assumed the painting was being photographed on the roof, and asked the security guard to check with the photographers and see when it would be returned.

That’s when the Louvre discovered that the photographers didn’t have it, and that it had been stolen.

This is the point in our story where things begin to get interesting. Media in France and then the world picked up on the heist. Again, at the time, The Mona Lisa wasn’t even the most famous painting in its own gallery, much less in the Louvre. But everyone loves a good scandal, and the French letting 3 men steal from the Louvre in broad daylight had all the makings of one. As media coverage intensified, conspiracy theories about the thieves began to emerge. One popular theory was that American business tycoon JP Morgan had commissioned thieves to steal the painting. Contemporary artist Pablo Picasso was actually considered a suspect in the theft, and was questioned.

A week later, the Louvre reopened and a mob of people flocked to the museum to see a bare spot on the wall where a week earlier, The Mona Lisa had hung. The same painting that none of them cared to see, but now all of them were willing to fight through a mob to see the space where the painting had hung.

Aren’t humans silly creatures sometimes?

Meanwhile, what seemed like a perfect getaway for the three Italian thieves, was quickly falling apart. Their intent had been to take the painting and quickly sell it for a nice profit. But the media coverage of the theft made it almost impossible to sell the painting. The thieves stored it in Paris, until 28 months later, when they attempted to sell it to an art dealer in Italy. The dealer verified it was The Mona Lisa, and contacted the police, who arrested the thieves.

The Mona Lisa was returned to the Louvre, and a mob of people again flocked there to see the return of the painting that was now viewed as being the most famous in the world.

Isn’t that interesting? The fame and notoriety of the painting really has nothing to do with the art itself, but rather with a theft over 100 years ago.  Just think, if those thieves had stolen another unknown painting and left The Mona Lisa there, we might today consider that unknown painting to be the greatest piece of art in the world.

There’s a lesson in that for your content. Take a topic that’s boring, and marry it to something interesting, and the boring topic becomes more interesting to your audience. We’ve all seen posts that compare something in business to a hit movie or book. Such as ‘Five Marketing Lessons Everyone Can Learn From Star Wars’, or ‘Ten Business Lessons You Can Steal From Watching Moneyball’. Such posts that connect the business and entertainment worlds are quite common among content creators. Hell I once wrote a post about social media monitoring lessons you could learn from Jason Bourne!

We write these posts because they work! Marrying the boring topic to the interesting one, if done correctly, makes the boring topic more interesting to your audience.

Additionally, we love stories. The Mona Lisa was a mostly overlooked Renaissance painting UNTIL it was stolen. The theft of The Mona Lisa gave it a scandalous backstory that interested people. Think about it, before the painting was stolen, it was unknown outside a few French art collectors. After it was stolen, it became the most famous painting in the world. The theft gave The Mona Lisa an interesting story, and that made the painting more interesting as a result.

BONUS: Want to really make your content more interesting? Tell a story with your content, and make your customer the HERO of that story! One of the best examples I’ve ever seen of doing this correctly is this long-form Pantene commercial from Thailand. It’s amazing.

Note from Mack: This post is actually an issue of my Backstage Pass newsletter that goes out every Friday morning. Want to subscribe so you get this Friday’s issue? Click on the form below and subscribe now.  See you this Friday!

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Filed Under: Marketing, Storytelling, Visual Storytelling

November 16, 2020 by Mack Collier

Monday’s Marketing Minute: Growing Distrust of Influencers, Driving More Sales With Email

Happy Monday, y’all! Hope everyone had a wonderful weekend and is ready to have a great week! Here’s a few stories that caught my eye the last few days:

 

I thought this study from Ipsos was very interesting. It found that most consumers don’t put much trust in influencers. In fact, the study found that consumers felt that influencers were only marginally more trustworthy than politicians! Yikes! I do think these results are a bit of an outlier, but at the same time, I do think trust levels for influencers are falling. A big reason why is because influencer marketing has become a cottage industry. Big money is flowing to these influencers, and some are creating content around their sponsors that looks and feels more like an ad, and less like organic praise for a product they use and enjoy.

More Americans Say They Trust Info from TV Ads Than from Influencers https://t.co/HGEsSuChui @marketingcharts @Ipsos

— marketingcharts (@marketingcharts) November 11, 2020

 

Interesting findings from eMarketer on what we want from our emails. Emails that are pointing us toward products based on our purchase history seems to be the clear winner here. It makes sense, we often want and need products that compliment or are similar to what we’ve already bought. This works in stores as well. How many times have you seen a small display of ketchup placed to the french fries in the freezer section? Or maybe a display of buns placed next to the hot dogs? These are reminders that hey, you might want this product that works well with the one you have already bought. This is simply taking a tried and true upsell opportunity from offline, and bringing it to online in the form of smart email marketing.

What Consumers Want from Email: https://t.co/jEtWuQDhws pic.twitter.com/mdUbLcWZsA

— EMARKETER (@eMarketer) November 13, 2020

 

One of the areas of marketing that I think is ripe for growth is visual representation. Pictures are so important to driving engagement on social media, so if you can nail the visuals, you have a much better chance at grabbing your audiences attention. I love this tweet from Alabama’s football team. Look at how they utilized including multiple images in a tweet. They included two images, and have them both combine to form one larger picture. This is a great example of leveraging visuals to drive higher engagement rates. This is an area I want to focus on with my own content.

Bama in the NFL Week 9⃣

🗒️: https://t.co/U2gaaLjiJM#BuiltByBama #RollTide pic.twitter.com/pObZh2YJQv

— Alabama Football (@AlabamaFTBL) November 11, 2020

Hope you have an amazing and productive week!

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Filed Under: Email marketing, Influencer Marketing, Visual Storytelling

September 21, 2020 by Mack Collier

Monday’s Marketing Minute: TikTok Finds a Home, Visual Branding, Men Using Pinterest

Happy Monday, y’all! Hope you are ready to have an amazing week! I want to thank everyone for reading and subscribing, since relaunching on August 31st, traffic is up 17% versus the previous 3-week period. Thank you! I’ll do a comprehensive update probably next week on what happened in the first month of the relaunch.

 

TikTok users may be able to keep the app on their phones a while longer.  President Trump has given his blessing to a deal between TikTok, Oracle and WalMart that would make TikTok a US-based company. However, there’s still some questions over how much, if any, ownership ByteDance would retain in TikTok. So this story may not be over…

Trump signed off on a deal under which TikTok will partner with Oracle and Walmart to become a U.S.-based company https://t.co/iT6VGDAFH9

— The Wall Street Journal (@WSJ) September 19, 2020

 

Visual branding and storytelling is something that most of us overlook until we see an example of a company or organization doing it really well, then we see the potential. I love how the NFL’s Baltimore Ravens are infusing a ‘Poe-vibe’ into its graphics and visual images. It gives the Ravens a distinctive look and feel that totally makes sense and creates a lot of interesting possibilities for the design teams. How awesome are these examples?

Trying to bring the Ravens to a more gritty almost horror vibe with these. I'm hoping I can engineer some audio to work with these in the future to really bring it home. Also new imagery each week to really drive the Edgar Allen Poe vibes/matchups home. https://t.co/8EUDIos2Rk

— Dave Heringer (@daveheringer) September 12, 2020

The @Ravens look & feel is a masterclass on creating a visual system that is distinct.

No one else can replicate the Poe-like vibes.

Design plays such an important role on social. Making a look ownable should be priority. #smsports pic.twitter.com/yjal54SD1k

— Jess Smith (@WarJessEagle) September 17, 2020

 

One of the themes I’ve stressed to marketers this year is to think critically about how their customers’ habits will change due to widespread covid-related lockdowns. A perfect example of this is how Pinterest usage among men is spiking. If you think about it, this makes complete sense. Men are spending more time at home, and as a result, they are seeing all the potential ‘weekend home improvement projects’ they could be doing. Sure enough, Pinterest is seeing that men are using its service as inspiration on tackling home improvement projects. This is why it pays to understand your customers and invest the time to learn how you can best help them as their behavior patterns change.

Worth noting: The number of male Pinners is up almost 50% year-over-year https://t.co/2letjXqmE8

— Social Media Today (@socialmedia2day) September 18, 2020

 

That’s your Monday Marketing Minute, hope you enjoyed it and have a great week! See you back here in 24 hours!

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Filed Under: Marketing, Pinterest, Visual Storytelling

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