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April 27, 2010 by Mack Collier

How are your customers using social media, and why?

What demographic leads the way when it comes to reading and writing blogs?  According to a new study from iVillage and BlogHer, it’s Millenials, or those aged 18-25.  Recently, the Pew Internet and American Life Project also found that those in the 18-29 age range were 33% more likely to blog than those over the age of 30.

So if your company wants to reach millenials, would it be valuable to know that this age group could be the most prolific when it comes to both writing and reading blogs?  You’d better believe it.

This is one area that I don’t think companies devote enough attention to when crafting its social media strategies.  You need to understand how your customers are using social media, which tools they favor, and finally WHY and HOW they use these tools.  This knowledge gives you great insights into how to connect with your customers in a way that’s beneficial to both them, and you.

If millenials are blogging and reading blogs more than any other age group, why?  Why do millenials blog?  What are they trying to accomplish?  Which blogs do they read?  What type of information are they looking for?

Don’t just consider which customers you want to reach via social media, also consider how those customers are using social media to reach each other.  That could be the most important information of all.

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Filed Under: Blogging, Social Media

About Mack Collier

My name is Mack Collier and I am a digital marketing and content strategist located in Alabama. Since 2006 I've helped companies of all sizes from startups to global brands such as Adobe, Dell and Ingersoll-Rand, create customer-centric programs, content and experiences. A long-time internet geek, I've been online since 1988 and began using social networking sites in 1991 when I joined Prodigy. Today, I help companies understand how new technologies like web3, crypto and artificial intelligence can integrate with existing marketing strategies to lead to exceptional customer experiences.

Comments

  1. Deb Robison says

    April 27, 2010 at 3:25 pm

    Great post Mack and, as always, spot on. How many times do you have people come say they want a blog, or be on facebook, without learning where their community is? People do market research and take into account these factors, what makes them think differently when it is a social media application?
    .-= Deb Robison´s last blog ..Facebook “Instant Personalization” requires “Opt Out” =-.

  2. Mike Stenger says

    April 27, 2010 at 5:40 pm

    Good point on asking more questions Mack. A lot of businesses and companies just assume their customers as this or that or doing this or that when sometimes the real answer can be waaaay from what one currently thought. Helps to research and really get to know your customers more.
    .-= Mike Stenger´s last blog ..Becoming A Successful Blogger With Rob Rammuny =-.

  3. melissa says

    April 27, 2010 at 8:06 pm

    Really interesting. This had not occurred to me. I’m glad you made me think about it.

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