Brand Advocacy

After consulting with clients of all sizes over the last decade, I’m ready to take on a larger role at one company. Helping companies to launch marketing plans is rewarding, but I’d love to see the results of the strategies I implemented, and evolve them as the brand grows. As of now, I’m ready to explore […]


Hey y’all! Welcome to the 32nd episode of #FanDamnShow! In this episode I talk about the best way to create fans, is it best to focus on spotlighting individual fans, or should you create a group environment? Let’s think about this in a rock star perspective:  Look at the concert.  A concert is such a powerful […]


View post on Lady Gaga was performing a concert and staying at a hotel in that city. As usually happens, her hardcore fans figured out which hotel she was in, and lined up outside hoping she would come and meet with them, which she did.  One of the people standing in line was a […]


Hey y’all! Welcome to the 30th episode of #FanDamnShow! In this episode I talk a bit about finding the ROI of your social media marketing or brand advocacy efforts and how to structure the measurement process. But first a reminder that this episode is brought to you by the Marketing Writing Bootcamp, from Marketing Profs.  The Marketing […]


Hey y’all! Welcome to the 27th episode of #FanDamnShow! In today’s episode I talk four different ways you can work with your fans to help them grow your business.  I also cover all four areas in much more detail in my book Think Like a Rock Star. But before I get into the Show Notes, […]


I just got the above email from Triberr.  Not sure why, as I have never used them, maybe I signed up a long time ago to check them out.  The title of the email was “Are you actively looking to become a Brand Ambassador?” At this point it might be a good idea to clearly […]


Every brand, company, product, person, team, etc has a conversation happening around it.  That conversation might be happening by a handful of people, or a few billion people, but for everything and everyone, it’s happening. Your brand attempts to dominate that conversation with advertising and marketing.  For the average brand, the marketing messages it sends […]

Hey y’all! In this episode of #FanDamnShow, I talk about how your fans drive sales by encouraging non-committed customers to try your brand.  I also reference a study done by a Princeton professor who wanted to learn if a product’s popularity was driven more by quality or positive WOM.  The results might surprise you, and […]

I’ve recently made some updates to the work-related content here so I thought it was a good time to remind you of how we can work together.  There are three main areas where I work with companies like yours: Speaking and Webinars: I’ve completely revamped my approach to speaking in 2015.  I will accept no […]

Hey y’all! Welcome to the 21st episode of #Fandamnshow! Today I talk to you about how to respond to complaints from customers online and turn them into raving fans of your brand! This topic is SO misunderstood by brands, so I wanted to spend an episode walking you through the process for not only responding […]

A couple of weeks ago I wrote a post talking about how smart brands don’t market their products, they market the passions of their customers.  Red Bull isn’t selling energy drinks, it’s marketing and investing in extreme sports and activities.  Or what happens after you drink its product.  Patagonia isn’t marketing its clothing, it’s marketing […]