MackCollier.com

  • Blog
  • Mack’s Bio
  • Work With Mack
    • See Mack’s Work
  • Buy Think Like a Rock Star
  • Book Mack to Speak

April 6, 2011 by Mack Collier

Want to know what’s next in social media? Listen to your customers

On Monday I was lucky enough to speak to students and business owners from across the state of Alabama at the PRCA State Conference in Birmingham.  During my second session (here’s the slides), an attendee asked me ‘What’s next?  What will be hot in 5 years, or the hot tool in 5 months?‘

I answered by saying that she shouldn’t be focusing on the tools, but on how we use the tools.

Why did blogs rise in popularity?  Because they gave us a quick and easy way to create initially text-based content.  Then, over time, the platforms evolved and new functionality was added.  Then we could more easily add pictures, and video, and then widgets.  The concept of the blog itself evolved, now businesses could use the tool as a more traditional blog, or as a website.  Or some could combine elements of the two.

But at its heart, the blog gave us a tool to more easily create content.  That content might be our thoughts and opinions on a personal blog, or it could be our marketing and promotions on a business blog.  Or a combination of the two.

Then add in things like RSS (Really Simple Syndication) and ReTweets on Twitter, and Facebook Like buttons, and all these ways we have to more easily distribute our content.

So that presents a new consideration:  If everyone now can easily create and distribute their content, that means we all have a lot more information accessible to us, right?  Maybe even too much, so maybe we now need filters and ways to better organize that information.  We need sites like AllTop that will organize all this blog content by topic so we can find what we are looking for.

Then what about technology?  Smartphones and continuing to become more sophisticated, as mobile networks are trying to meet users’ demands for more bandwidth.  As the networks become more robust and even faster, that will change how we consume and interact with content while on the go.

So if you want to know what is next in social media, don’t focus on the tools, focus on why your customers are using the tools.  Why do they like Facebook now, where they used to love MySpace?  What is it about the experience or functionality of Twitter that they love?  Don’t think about what the tools offer your customers, but think about what your customers get from using those tools.

For example, 3 years ago if I had a major customer service issue with a company and wanted to get their attention, past traditional channels (contact them via website, toll-free number, etc), I might blog about my issue.  Now, I would go to Twitter.  Why?  Because I know that I can probably get their attention quicker via Twitter.  But if another channel existed that would let me get a quicker response and resolution to my problem, I would go with that channel.

Because I don’t care about the tool, I care about getting my problem solved as quickly, easily and satisfactorily as possible.  Whatever tool helps facilitate those outcomes, is the one I will use.

What do YOU think is next in social media?

Share this:

  • Click to share on X (Opens in new window) X
  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Reddit (Opens in new window) Reddit

Like this:

Like Loading...

Filed Under: Blogging, Facebook, Social Media, Social Media 101, Social Networking, Twitter

March 30, 2011 by Mack Collier

Why do we apologize for wanting to make money?

There seems to be an unwritten rule in social media: “You don’t attempt to make money off the content you create via social media.”

I’m not sure who created this rule, but every time a content creator attempts to monetize their efforts, there is almost always a level of backlash.  Chris Brogan is probably the poster-boy for attempting to monetize his content, and today he announced that he was accepting ads on his blog.  That’s not what got my attention, what struck me was the almost apologetic tone of his post.  A few of Chris’ readers picked up on this tone as well, and commented on it.

I’ve never completely understood why this is an issue for some people.  To me, this is a win-win.  If the content creator can earn some money from the content they create, then they can afford to spend more time creating that content.  If I enjoy the content that the person is creating, then obviously, that’s a big WIN for me.

Still, some people are going to be upset by this.  When I announced back in October that I was going to start taking sponsorships for up to 1 #Blogchat a month, I had a few regular participants say they were leaving and never coming back.  I assured them that the #Blogchat experience would be almost exactly the same, that I would only accept sponsors that would make #Blogchat better, and that I was taking the sponsors so that I could afford to spend more time on expanding the offerings of #Blogchat so everyone benefited.  Still, people left, and that’s their choice.

Let’s clear the air right now: No one is going to get rich monetizing their social media content.

Seriously, every time Blogger X attempts to monetize their efforts, there are wild rumors about how this blogger is suddenly making ‘big money’.  Yes, everyone hears the same rumors, and they are so detached from reality in most cases that it’s laughable.  In fact, that’s one of the only things I dislike about this space, the wild rumors, and most of them are associated with what people make.

But the unfortunate side affect of all this backlash and rumor-mongering is that we are sending the message to ‘new’ bloggers that attempting to monetize their content is a distasteful act.  It isn’t.  In fact, that’s how we all learn to improve our own efforts, by studying what is working for others.  Have you noticed what Jason Falls is doing with Exploring Social Media?  I love that, and it’s giving me a ton of ideas for expanding the educational element of #Blogchat, and possibly extending the live experience into a classroom setting.

What do you think about bloggers monetizing their content?

Does this bother you?  If one of your favorite bloggers announced that they were taking ads or sponsors on their blog, would that be enough to make you stop reading that blog?  If you monetize your blog content, what have been your results?  Have your readers voiced their displeasure over this?

Share this:

  • Click to share on X (Opens in new window) X
  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Reddit (Opens in new window) Reddit

Like this:

Like Loading...

Filed Under: #Blogchat, Blogging, Facebook, Social Media

March 28, 2011 by Mack Collier

Two WordPress plugins to help convert new visitors into readers

According to Google Analytics, at least 25% of the traffic here is coming from Twitter and Facebook.  Which is great, but the problem is that a lot of these visitors are here for the 1st time, and often they will only be here long enough to read the latest post, maybe leave a comment, and then they are gone.  And they likely won’t be back unless someone in their network links to another of my posts.  We are beginning to use our networks as our newstand, we quickly check out shared links, but bounce to the next one just as quickly.

So I started thinking, if there was a way to convert just 10% of those new visitors that were coming from Twitter and Facebook every day, that could make a HUGE impact on this blog’s readership!  To help me do this, I’ve added two plugins that I wanted to share with you, to see if you can benefit from them as well.

1 – Comment Redirect.  I can tell that this plugin has been a BIG hit with yall, as I get a few emails every week on how much readers love this.  What comment redirect does is redirect FIRST time commenters to a page of your choice, after they leave their comment.  On that page you can put whatever information you want.  Since I am hoping to get first time commenters to become regular readers, my page thanks them for commenting, and then gives them a way to subscribe to this blog’s feed, and follow me on Twitter.  Also, I have an area where they can learn about my services.  Here’s where you can learn more about this plugin, or from your WordPress dashboard, go to plugins, and then search for it.  Thanks to Amy for introducing this one to me.  If you’ve never commented here before, you can leave one to see what my page looks like 😉

2 – WP Greet Box – I discovered this one on C.C.’s blog.  What WP Greet Box does is target new visitors based on where they came from, and offers you the ability to give them a custom welcome message!  For example, if you come here for the 1st time from Twitter, the plugin should notice that and offer a small message box above the post and welcome you.  For Twitter, you are giving a window box that gives you the options to tweet the post to Twitter, and follow me on Twitter.  You can learn more about the plugin here.  Below is a snapshot of what the box would look like for a new visitor from Twitter to my last post on introverts and social media.

To be honest, I’ve just started using this plugin and I’m not 100% sold on it.  It’s a good idea, but it’s also slightly intrusive at the top of the post.  I think a similar message at the end of the post might be a better idea.  I will track my number of readers/followers for a couple of weeks and see if there are noticeable changes.

But notice that for both these plugins, the idea is to focus on the type of behavior that I want to encourage.  I want more comments, so the Comment Redirect plugin is there to make sure that first time commenters know that I appreciate them and how they are helping to make the content here more interesting.  With the WP Greet Box, I want first time visitors to stay in touch with me, so I give them custom ways to do this, based on the site they came from.

What about you?  What plugins are you using to help convert first time visitors into readers?  What other options are there, or do you know of something similar to WP Greet Box?  I would like to see what else is available.  But I think the point is that it just makes sense to make it as easy as possible for new visitors to subscribe to your content, and to keep up with the new content you are creating.

 

Share this:

  • Click to share on X (Opens in new window) X
  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Reddit (Opens in new window) Reddit

Like this:

Like Loading...

Filed Under: Blogging, Facebook, Social Media, Twitter

March 4, 2011 by Mack Collier

My SXSW schedule

social media training, brand evangelists

This time next week, my plane will (hopefully) just be landing in Austin.  I’ve never been this excited about attending SXSW and I have a ton of events I’ll be attending, so I wanted to list everything here, so hopefully we can connect.  I’ll be at SXSW from next Friday through Monday afternoon.  The majority of my time on Friday and Monday during the day will be devoted to meetings, and I’ll be in the Austin Convention Center for the most part.

If you are a company (Especially big brand B2C) that:

  • Needs Social Media Training
  • Needs Social Media Consulting or Advisement
  • Needs help launching a brand ambassador or blogger/influencer outreach program
  • Want to discuss sponsoring a future #Blogchat or sponsoring a LIVE #Blogchat event

Then please email me and let’s set up a time to discuss your needs.  I’ve already got some meetings scheduled during Friday and Monday, but if you want to discuss how we can work together, I’ll make sure we get a chance to connect.

As for Saturday and Sunday (and Friday night), I am going to spend those days connecting with my old and new friends.  Here’s the events I will be at:

Friday Night: Ignite Social Media Party, starting at 7pm.

Saturday: Tequila Now party for the Now Revolution from 1:30 – 3:30pm.

Saturday Night: Either Wiley book party, or Frog Design’s Opening Party (which would be better?)

Sunday: #AllHat3 from 12:30 – 3:00pm

Sunday: #Blogchat LIVE at SXSW from 3:30-6:00pm (YES!)

Sunday Night: #Blogchat on Twitter from 7pm-9:30pm (probably from the Hilton lobby ;))

So if we haven’t met let’s please do so at SXSW!  Feel free to email me and we can get together and I can shake your hand, at least 😉

 

Share this:

  • Click to share on X (Opens in new window) X
  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Reddit (Opens in new window) Reddit

Like this:

Like Loading...

Filed Under: #Blogchat, Blogging, Facebook, Social Media, Social Media 101, Social Networking, Twitter

February 23, 2011 by Mack Collier

How Is Twitter Impacting Search and SEO? Here’s the (Visual) Proof

Yesterday’s post on Social Media Crisis Management was a bit of experiment to see how highly I could rank for the term “Social Media Crisis Management”.  I also wanted to share my results with you, so you can hopefully learn a bit more about the importance of SEO (Search Engine Optimization).

First, I picked a fairly specific term, in “Social Media Crisis Management”.  I checked prior to publishing yesterday’s post, and there were just a shade under 29,000 Google results for that term.  This is important because you need to pick the most specific term as possible, because this will result in less competition, and (if you’ve picked the right term for you) it means you will be more likely to get the ‘right’ kind of traffic.

Second, I made sure the term was in the title and mentioned a couple of times in the post.  I also made the term “Social Media Crisis Management” at the front of the post title, I originally had the title as “A No-Nonsense Guide to Social Media Crisis Management” but Amy wisely suggested that I flip it so the term I was targeting was at the front of the title.

Now, a note about keywords and phrases: You do need to pick and target specific keywords and phrases, but you also need to incorporate them into the post in a way that makes sense to the reader.  I only used that term in the post twice, because that’s all I felt it needed.  It might have helped the results to get it in there once or twice more, but I felt I would have had to compromise the flow of the post’s structure to do it, so I didn’t.  You always have to remember that you are writing for people, if the post doesn’t make sense to them, then it really doesn’t matter if it does well in search results.

So, when I published the post yesterday at 12:20pm, there were 28,900 Google results for the term “Social Media Crisis Management”.  I tweeted a link to it at that time.  Fifty minutes later at 1:10pm, the post was already showing up on the 3rd page for a Google search of #Social Media Crisis Management”:

Social Media Crisis Management, Twitter I tweeted out another link to the post around 2pm, and then at 2:30pm, it moved a bit further up the results on the 3rd page:

Social Media Crisis Management, TwitterThen 15 minutes later at 2:45pm I checked again, and 2 hours and 25 minutes after being published, the post is now on the 1st page of results for the term “Social Media Crisis Management”:

Social Media Crisis Management, TwitterAs you can see, the post was now at #7 on the internet for that term.  I searched one more time at 3:40pm, and the term had risen up to #6 on Google, and above the fold (barely):

Social media crisis management, Twitter

As of this writing it has settled back to #7.  But the interesting part is that all of the above screenshots were taken by me searching with Google with results for EVERYTHING, and when I was NOT signed into Google.

So at 3:20pm, I decided to check the Latest results for “Social Media Crisis Management”, and this is what I saw:

Social Media Crisis Management, TwitterTHIS is huge.  The Latest results factors in real-time linking behavior, so it is picking up all the tweets where my post was being RTed, and as a result, the top half of the Latest results for the term “Social Media Crisis Management” were completely devoted to MY post.

And this is what the same search showed me this morning at 9:20am:

Social Media Crisis Management, TwitterI couldn’t get all of the results in one screenshot but EVERY result from the above was about my post.  Every result in the latest column on the left, the Top Link on the Right, and the Top Updates under it.  My post owned the 1st page of Latest search results for the term “Social Media Crisis Management”.

That’s a perfect example of how Twitter and Facebook sharing is now impacting Google results.  And it’s also a wonderful illustration of the value of being active on Twitter.  I tweeted a link to that post several times yesterday and this morning, which was a big reason why it moved up the Google results so quickly, and a big reason why it dominated the Latest results for that term.

So those of you that are trying to sell your boss on why they should use Twitter, you just got another argument in your favor 😉

But there are two things I want you to take away from this:

1 – This was very basic SEO stuff that any of you can do.  It was simply a case of targeting a specific phrase, and inserting it in the post.  Now as far as my having a large and engaged Twitter network and readership here (thanks guys!), that definitely played a big factor in the post moving up the results so quickly.  But at a basic level, everything I did from a SEO perspective is what you can do with every post.  And you should.

2 – You can best learn by breaking stuff.  There are a gazillion ‘How to’ and ’10 Steps to…’ articles about using social media, and I have certainly written my fair share of these.  But the best way *I* learn is if you can show me the first 1 or 2 steps, then leave me alone and let me figure out the remaining 8 or 9 steps for myself.  Don’t just blindly follow my social media advice or anyone else’s.  Use the advice as a guide for how you can get started.  But there is no one RIGHT way to use social media.  Never forget that.  I can tell you what works for me and my clients, but you still need to tweak any advice so that it is perfect for you.  SEO geeks will no doubt see a ton of things that I could have done or altered in this experiment to get even better results.  And moving forward, I am going to continue to tweak and ‘break stuff’ in order to better figure out how all the moving parts work together.

So go forth, be social, and keep breaking stuff 😉

Share this:

  • Click to share on X (Opens in new window) X
  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Reddit (Opens in new window) Reddit

Like this:

Like Loading...

Filed Under: Blogging, Facebook, Social Media, Twitter

February 20, 2011 by Mack Collier

Which is better for your company, a blog or Facebook page?

Facebook pages and blogs for companiesThat’s the question that David Griner is going to help us answer at tonight’s #Blogchat, starting at 8pm Central.  #Blogchat is a weekly Twitter chat that happens every Sunday nite at 8pm Central where we discuss a different blogging topic.  This week, David Griner will be co-hosting as we discuss which is better for your company, a blog, or Facebook page?

David is a social media strategist for Luckie and Company, a Birmingham-based marketing agency that’s been crafting Facebook strategies for clients for years.  One of Luckie’s bigger successes is the social media marketing effort it has crafted for iconic Southern snack company Little Debbie, including a Facebook page with over 750,000 likes.

So David knows the power of Facebook for companies and organizations.  And since a lot of your companies are curious about whether a Facebook page or blog is right for them, I decided that would be the perfect topic to hash out tonite at #Blogchat.

Here’s what we’ll cover:

1 – Which is better for companies, a blog or Facebook page. David and I will discuss the advantages and disadvantages of both blogs and Facebook pages for companies.  We’ll need you to help us by giving us your thoughts on both.  We’ll stay with this topic till 8:30 CT, then we’ll shift to…

2 – If a company has both a blog AND Facebook page, what’s the best way to make them work together?  I think a lot of businesses have both, so if they do, how can they make them work together?  What’s the best way to use the FB page, and what should be the role of the blog?  And for those of you that work for companies or organizations that are using a blog and Facebook page together, we’ll need you to help us answer this question.

So join us at 8pm Central tonight for #Blogchat.  And before you do, make sure you are following David on Twitter, and that you have subscribed to his blog, The Social Path.  David recently wrote a post on the new Facebook redesign that’s been insanely popular, you’ll definitely want to check it out.

And if you’ve never joined #Blogchat, here’s what it’s all about.

Share this:

  • Click to share on X (Opens in new window) X
  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Reddit (Opens in new window) Reddit

Like this:

Like Loading...

Filed Under: #Blogchat, Blogging, Facebook, Social Media Monitoring, Social Networking, Twitter Tagged With: blog, Facebook

  • « Previous Page
  • 1
  • …
  • 4
  • 5
  • 6

Recent Posts

  • Understanding Substack’s Three Growth Stages
  • Blogging Isn’t Dead, it’s Morphed Into Substack
  • The Backstage Pass is Moving to Substack
  • Easter and the Three Eternal Gifts God Gives to Christians
  • Research: 97% of Loyalty Programs Fail Due to This Simple Design Flaw

Categories

Archives

Comment Policy

Be nice, be considerate, be friendly. Any comment that I feel doesn't meet these simple rules can and probably will be deleted.

Top Posts & Pages

  • How to Write Great Blog Comments
  • The Difference Between a Brand Ambassador and a Brand 'Spokesperson'
  • Why Did Jesus Send His Apostles Out With Nothing?
  • I Do Not Deserve to Suffer Like This...
  • Understanding Substack's Three Growth Stages
  • Blogging Isn't Dead, it's Morphed Into Substack
  • Case Study: Patagonia’s Brand Ambassador Program Focuses on Product Design and Development Over Sales
  • The Backstage Pass is Moving to Substack
  • How Much Money Will You Make From Writing a Book?
  • Red Bull Creates Better Content Than You Do, Here’s How They Do It

  • Blog
  • Mack’s Bio
  • Work With Mack
  • Buy Think Like a Rock Star
  • Book Mack to Speak

Copyright © 2025 · Executive Pro Theme on Genesis Framework · WordPress · Log in

%d