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August 14, 2014 by Mack Collier

Why Does Twitter Hate That People Want to Have Conversations on Its Site?

If you talk to any long-time Twitter user, one of the first complaints you will hear is ‘I miss when you could actually have a conversation on Twitter’.  Those of you that joined Twitter within say the last 4-5 years wouldn’t know, but Twitter used to be a hotbed for organic conversations.  In fact, that used to be the primary appeal of the site, going to Twitter and meeting new people and having discussions with them.

But several years ago, Twitter made a very small technical change that signaled its true intent.  For the first few years of its existence, when someone you followed replied to someone you didn’t follow, you could see that tweet.  Here’s an example from Veronica, who I am following:

@MazzyStarFan Hey don’t forget that the tweetup is tonight at the Half Pint, on 3rd Ave and 4th St!

Now even though I am not following @MazzyStarFan, in the ‘old days’ of Twitter, I would have seen this tweet.  And in this case, the tweet would have told me there was a tweetup tonight that I didn’t know about, so I might want to attend.

But the change Twitter made was that in order to see this example tweet, I have to be following both Veronica and @MazzyStar (or Veronica has to put a dot in front of her reply to @MazzyStarFan).  Since I’ve never met @MazzyStarFan and have no idea who she is, I can’t follow her, and I miss this tweet and miss the tweetup as well.

This also makes it much harder to organically meet and follow new people on Twitter.  Because if I am having a conversation with Tom, and he starts talking about the same topic with Jennifer, I can only see and comment on Tom’s tweets to Jennifer if I am following Jennifer as well.  Basically if Twitter was a mixer or networking event, you would only be able to interact with the people you already knew.

Why does Twitter do this?  Because Twitter thinks it can do a better job of deciding how you want to use its site, than you can:

 We’re trying to avoid the situation of you hearing someone answer a question when you didn’t hear the question (for instance). Also, you don’t have to hear answers to the question from people you don’t want to hear from. (If you’re not following them, you won’t see their answer.)

That’s great, but why not give me a setting that lets me decide if I want to see replies from people I don’t follow?  Why assume that you know the type of user experience that I want?

And now there are rumors that Twitter wants to eliminate at replies and hashtags.  What the hell is going on here?  Add in that so many blogs are now ditching comments and it seems that there’s an all-out war on conversations on social media sites.  Share content, but don’t discuss the content.

I hate to be an old social media fogey, but give me the good old days (2007-2008) when I could actually have conversations on social media sites with friends versus today when I go, try to wade through a stream of self-promotional tweets, then throw my hands up and leave.  That’s not progress, it’s clutter.

Twitter, stop messing up my Twitter.

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Filed Under: Twitter

August 9, 2014 by Mack Collier

@ProBlogger Co-Hosts #Blogchat on How to Build a Blog Worth Monetizing!

UPDATE: Here’s the transcript from tonight’s #Blogchat with ProBlogger, officially the BIGGEST #Blogchat ever!

BONUS: Here’s a FREE hour-long webinar that Darren recorded that teaches all he knows about monetizing blogs!

This Sunday (8-10-14), Darren Rowse, better known as ProBlogger will be co-hosting #Blogchat!  Darren is one of the true blogging pioneers, having blogged for well over a decade.  For much of that time he’s been doing something a lot of bloggers wish they could: Make real money from his blogging!  Darren has been making well over 6 figures in yearly blogging income for a while now, and he’s going to share some of his secrets with us during #Blogchat!

Specifically, Darren is going to help us understand how we build a blog worth monetizing.  There’s a lot of planning and prep that goes into creating a blog that can drive real income, and Darren is going to walk us through that process.

Here’s what we’ll be discussing starting at 8pm Central on Sunday:

8:00-8:20PM – What does a blogger need to do before they launch their blog to get ready to make money? What planning is involved, what does the blogger need to consider?

8:20-8:40PM – What should a blogger do during the first 3 months or so of the blog to start monetizing it?

8:40-9:00PM – What comes after the first few months?

 

So if you have wanted to make real money from your blog, Darren is going to tell us how at the next #Blogchat! Please follow Darren on Twitter, and also check out ProBlogger, it’s an amazingly educational site for bloggers!

And don’t forget to check out this month’s #Blogchat sponsor, @MyBlogU!

See y’all tomorrow night on Twitter, just follow the #Blogchat hashtag!

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Filed Under: #Blogchat, Blogging

August 6, 2014 by Mack Collier

This Is (Probably) Why Your Brand Ambassador Program Sucks

Every week I field calls and conversations with companies about starting a brand ambassador or advocacy program.  Almost every time, the company explains that they are excited about the idea of launching a brand ambassador program as a way to generate sales for the brand.  They tell me how they have fans and they think they need a program to better connect with those fans so the fans can sell for them.

This makes complete sense.  Then the conversation typically goes something like this:

Me: “So what’s in it for your fans?”

Company: “What do you mean?”

Me: “Well you want your fans to start going out and actively selling for you, that’s a lot to ask of them.  What are you prepared to offer them in exchange for being a part of this program?”

Company: Long pause…”Well they are our fans, I just assumed they would be happy to help us!”

Just as communities do not form around the idea of being monetized, your fans are not waiting for you to take advantage of them.  You have to give your fans a compelling reason to be involved in your program.  If they don’t care about your program then they won’t care about selling your product to other customers.

So when you create a brand ambassador program, give special thought to what your fans get from being involved in the program.  Your goal is to create a set of benefits from being in the program that are so compelling to your fans that you have so many fans wanting to be involved that you have to limit membership.

A Real-World Example of How This Works

Your company sells lawn care products, and you want to create an ambassador program for the fans of your products that are designed to kill bugs in their lawns.

From the company standpoint, you want to do things like give your fans special coupons so they can give them to customers that they meet in their day-to-day activities.  You want to have a way to collect feedback from your fans when they talk to potential customers, and you want to be able to track sales generated from your fans.

That’s all company-oriented.  So what do your fans get from being involved in this brand ambassador program?

Since your fans are already buying your products to kill pests in their lawns, it’s obvious that these customers spend a lot of time maintaining their lawns.  So your company could offer them materials, seminars, etc that help teach them how to create and maintain a more beautiful lawn.  You could teach them why certain lawns attract certain pests, and how to eliminate them.  You could partner with chains such as Lowe’s and Home Depot to offer special Fans Only workshops on lawn care.

The best part about all of this is as you are teaching your fans how to better maintain their lawns, you are also educating them on your lawncare products.  Which means you are teaching your fans a new set of skills, but you are also teaching them how to better sell your products.  Because once your fans understand why certain pests are damaging to their lawns, they will be able to better sell your product, because they will know that it eliminates those pests.

So by creating benefits for your fans you are not only increasing their loyalty toward your brand and the program, you are also empowering them to be better salespeople for your products.

When you are creating a brand ambassador program spend as much if not more time on what your fans get from being involved.  The more you offer your fans, the more you can ask of them.  Never assume that your fans will happily jump through hoops for you simply because they are your fans.  Think about who your fans are as people, and how you can give them skills and empower them to better succeed in their day to day lives.  And do so in a way that relates to your product and why they love your brand to begin with.

 

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Filed Under: Brand Advocacy, Marketing, Think Like a Rockstar

August 5, 2014 by Mack Collier

The Fan-Damn-Tastic Marketing Show Episode 6 – Making Your Fans Comfortable, Introverts & Why @DaleJr Is Winning

#DaleJr showed up in @disupdates Victory Lane ready to celebrate! That’s the way to start the season! -KC pic.twitter.com/RHRBsClbFJ

— Miss Sprint Cup (@MissSprintCup) February 24, 2014

Hey y’all, it’s already Episode 6 of the #FanDamnShow!  In this episode I talk about:

  • Why it’s important to understand who your fans are and making them comfortable working with you
  • The difference between working with introverts and extroverts
  • The importance of giving your fans options for working with you
  • Why some introverts are really extroverts online! (It’s complicated…)

All this in just over 10 minutes in this episode of The Fan-Damn-Tastic Marketing Show!

https://mackcollier.com/wp-content/uploads/2014/08/Episode-6-Making-your-fans-comfortable-introverts-and-Dale-Jr.mp3

 

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Filed Under: Fan-Damn-Tastic Marketing Show

August 1, 2014 by Mack Collier

All Topics For #Blogchat in August Plus @ScottMonty and @ProBlogger!

BlogchatCoHosts

UPDATE: Here’s the transcript from the #Blogchat on blogging gear on August 3rd.

#Blogchat’s amazing co-host lineup  for 2014 continues as this month we welcome ProBlogger and Scott Monty!  In fact here’s the entire lineup for #Blogchat in August:

August 3rd- What’s the best blogging gear?  We’ll be talking about all the cool gear and toys we use to make our blogs amazing. Whatever you love, whether its a premium theme or a a DSLR camera for taking amazing pictures, we’ll chat about it and share reviews and tips.

August 10th – How to get your blog READY to generate an income with ProBlogger!  So many bloggers want to make money from their blogs, but it doesn’t happen overnight, you need to plan a monetization strategy.  Darren will take to us about the prepwork that goes into getting your blog ready to make money!

August 17th –  How to create and maintain a blog focused on your favorite hobby or passion with Scott Monty!  Scott is well-known as a social media thought leader and of course did groundbreaking corporate social marketing work with Ford for many years and has now joined SHIFT Communications.  You know all that.  What you might not know is that Scott is an avid Sherlock Holmes enthusiast, and even has an amazing blog and podcast devoted to his love of Sherlock Holmes!  Scott will talk to us about that passion for all things Holmes and how to balance a vibrant career with finding time to maintain a pretty awesome ‘hobby’ blog.    

August 24th – How to get more interview requests from other bloggers.  Interviews are a great way to get more exposure for your blog and to help build your reputation as a thought leader.  Ann Smarty from MyBlogU will join us to help us learn how to get more interview requests and get more exposure for our blog and ourselves!

August 31st – OPEN MIC!  You know the drill, we’ll chat up any blogging topic you like.  Same great taste, now with 25% fewer calories!

Also, I mentioned Ann Smarty from MyBlogU is co-hosting on August 24th.  MyBlogU is also sponsoring #Blogchat in August!  Ann is building a platform for bloggers where they can connect with peers, get media exposure, and learn how to create better content.  You can learn more about MyBlogU here, and you can join for free!  Watch this video to learn more about MyBlogU:

 

See y’all on Sunday!

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Filed Under: #Blogchat

July 31, 2014 by Mack Collier

The Fan-Damn-Tastic Marketing Show Episode 5: Addressing Customer Complaints Head On

I love Patagonia’s content marketing and I love its blog The Cleanest Line.  Recently, Patagonia took to its blog to address customer complaints about its shipping.  And the post ended up being pretty popular, in fact customers commented thanking Patagonia for the post!  Learn what Patagonia did on the fifth episode of The Fan-Damn-Tastic Marketing Show!

https://mackcollier.com/wp-content/uploads/2014/07/Episode-5-Patagonia-Responds-to-its-Customers.mp3

 

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Filed Under: Brand Advocacy, Customer Service, Fan-Damn-Tastic Marketing Show

July 21, 2014 by Kerry O'Shea Gorgone

5 Reasons Your Company Needs Marketing Training

J0289538When I taught new media marketing, I wanted so much to attend conferences and hear about the latest thinking in my industry. When my organization refused to fund my attendance, I took on a side job creating content for reputable industry sites, so that I could qualify for press passes to quality events.

Training and professional development meant that much to me (and still does), which is why I’m incredibly happy that I’m now part of MarketingProfs, one of the absolute best (and best known) resources for marketing training.

You might be a small business with limited resources, or an established company with an experienced marketing team. Either way, earmarking some of your budget for marketing training is a smart investment.

Staying current helps you

First, even if your marketing team is bringing in leads like crazy right now, the fact is that things change almost daily. We all know this, and yet we have a natural tendency to continue doing what works right now.

But even if you’re doing well, you could probably be doing better. More importantly, what works now will stop working once your competitors discover new channels (think Instagram, Snapchat, and Vine) and find ways to increase their share of mind and market.

You might undertake a skills assessment, so you can identify areas for improvement. For instance, if your team comprises experienced marketers who came on the scene before the advent of social media and mobile, it’s possible you’re not doing as much in those areas as you could.

An assessment will reveal this weakness, and you can invest in some targeted training experiences to bring everyone up to speed. Good for your team, good for your company.

You don’t know what you don’t know

You could be using LinkedIn to connect with clients and confirm sales appointments (which is great), but did you know that you can also use it for email marketing and targeted advertising?

Did you know that Facebook offers “custom audiences,” an advertising feature where you upload your email list into Facebook and it displays your ads just to that highly qualified group?

Maybe you did, but even so, there are bound to be features rolling out as we speak that you weren’t aware of. Channels, platform features, best practices, laws and consumer trends all change so quickly that it’s impossible for any one person to keep up with it all.

But you don’t know what you don’t know: marketing training will make you aware of emerging trends in your industry, and you can even focus on learning what’s new with the channels that interest you most. Which brings me to my next point…

You can tailor the training to your organization’s goals and needs

Whether you run a skills assessment to identify gaps in your team’s knowledge, or choose training courses based on your marketing goals (e.g. “expand our mobile marketing efforts), you can select the provider and the training experience that will help you to meet your objectives.

For some organizations, hiring a consultant to come in and conduct on-site training works best. For larger companies with big marketing teams spread out across the country or the globe, online learning may work better. In many instances, a blended approach (online training with an in-person component) gives companies the best of both worlds.

Whichever type of training you select, actively participate in the planning process: choose the topics you want to cover, the method of delivery, and the schedule. The best marketing training providers use established learning theory to guide their curriculum design, so ask about that when you choose a training vendor. Consider ways to measure the success of your training, as well. (More on this in a minute.)

Buy-in from managers helps ensure lessons are applied

There’s nothing more frustrating than returning from a conference or training event brimming with ideas, only to have them shot down. It’s enough to make you stow your binder of materials on a shelf, and never touch it again. What a waste!

If you’re supervising a team of marketing professionals, you’re uniquely positioned to see how marketing training benefits your organization. By facilitating the training, you will know what your marketers are learning, and can see how they apply their new skills and insights to upcoming product launches, marketing campaigns, and more.

Depending on your position within the company, you could even see ripples from your team’s marketing training affect sales through social selling initiatives and content marketing, improve customer service through social, and impact PR.

If you’re on the team receiving training, someone clearly cares enough to help you develop as a professional, which is the hallmark of a quality employer. Moreover, you can expect that your suggestions based on the training will meet with support, because management wants to see a return on their investment.

You can measure the results

Completing the training is just the beginning of the process: the ultimate goal is to see the learning drive real business results.

At MarketingProfs, we set narrowly tailored learning objectives for each training course, so participants know exactly which skills they will acquire from the training.

The goal isn’t just for your team to “know” or “understand” the latest thinking in marketing, but for them to apply this knowledge to your specific marketing goals and, in turn, support your company’s overarching business objectives.

The success of your marketing depends on the skill of your marketing team. Give them what they need to succeed!

Kerry O’Shea Gorgone is a writer, lawyer, speaker and educator. She’s also Instructional Design Manager, Enterprise Training, at MarketingProfs. Kerry hosts the weekly Marketing Smarts podcast. Find Kerry on Google+ and Twitter.

 

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Filed Under: Marketing Tagged With: professional development, training

July 6, 2014 by Mack Collier

Learn About Creating a Content Strategy For Your Blog Tonight With @JoePulizzi at #Blogchat!

JP_Headshot_2012

If you missed tonight’s #Blogchat here is the transcript.

Our all-star lineup of special guest-hosts for the 2nd half of 2014 begins tonight as Joe Pulizzi co-hosts #Blogchat!  Joe is known as ‘The Godfather of Content Marketing’ and runs the wildly-successful Content Marketing World events.  The next CMW is in September in Cleveland.  I spoke at the first one in 2011 and it’s a wonderful event.  And if you’re thinking of attending, register and use code BLOGCHAT to get a $100 discount!

Here’s what we’ll be discussing tonight(all times Central):

8:00-8:20 PM – How do we get started creating a content strategy for our blog?

8:20-8:40 PM – How does a blog fit into our larger content strategy?

8:40-9:00 PM – What’s next in content marketing?  What should we be focusing on?

Thrilled as can be to finally have Joe co-hosting as everyone in #Blogchat will lean a ton about improving their blogging efforts by creating a solid content strategy.  See y’all at 8pm Central on Twitter and check out the other all-star co-hosts joining us in the coming months!

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Filed Under: #Blogchat, Content Marketing

June 17, 2014 by Mack Collier

IKEA Shuts Down Popular Fan Site IKEAHackers

A few years ago, the band Blink 182 was getting ready to release its new single.  It went to YouTube and found thousands of instances where fans of the band were illegally using its music in homemade videos.

The band cataloged over 100,000 instances of copyright infringement by its fans, then instead of sending lawyers after them, Blink 182 made the video for its new single from videos created by its fans.

Then the band thanked its fans.  For stealing its music.

This example is in contrast to how IKEA recently reacted when it discovered a popular fan site called IKEAHackers.  The site, which is where fans of the brand share their ‘hacks’ for making its products better, has been delivered a Cease and Desist letter from IKEA.  According to its lawyers, the brand objects to the fact that the fan running the site has inserted advertising on the site in an effort to offset the costs of maintaining it.  As the site’s owner explains:

Needless to say, I am crushed. I don’t have an issue with them protecting their trademark but I think they could have handled it better. I am a person, not a corporation. A blogger who obviously is on their side. Could they not have talked to me like normal people do without issuing a C&D?

IKEAhackers.net was set up in 2006 and truly not with the intent to exploit their mark. I was a just crazy fan. In retrospect, a naive one too. It is not an excuse but that was just how it was when I registered IKEAhackers. Over the last 8 years the site has grown so much that I could not juggle the demands of a full time job and managing IKEAhackers. It also costs quite a bit to run a site this large. Since IKEA® does not pay me a cent, I turned to advertising to support myself and this site.

To clarify, IKEA has every right to do what it feels is necessary to protect its brand and its images and likeness.  My guess is that’s the true motivation behind IKEA’s actions, and it feels if it spins that it doesn’t like the site due to the advertising on it that it might lessen the negative PR hit.

It’s also worth noting that this story will be hot for about 3-4 days, then most people will forget about it. Except for fans of the site, many of which were also IKEA fans.  Were.  

I mentioned the Blink 182 story at the start because it along with the IKEA story is a perfect example of the difference between how most rock stars view its fans and how most brands view its fans.  Both the brand and the band saw that its fans were acting in a way that could be viewed as damaging to its image and even copyright infringement.  But while Blink 182 saw fans illegally using its music as a possible opportunity, IKEA saw fans running the IKEAHackers site as a possible threat.  

That’s an incredibly important distinction.  And it brings up another equally important distinction between most brands and most bands.  Most brands have little to no connection with its fans, so as a result they don’t understand them and they don’t trust them.  While most bands are connected with its fans so they do understand them and do trust them.  Blink 182 understood that its fans weren’t trying to hurt the band with its videos on YouTube, they were trying to help the band.  IKEA apparently doesn’t see the IKEAHackers site as being helpful to its brand, instead it sees it as being hurtful.

How could IKEA have handled this situation as if it were an opportunity instead of a treat?  If the brand was really worried about advertisements on the site, then make a deal with the fan running it to have her remove all ads, and in exchange IKEA would sponsor the site for the amount she would have earned in ad revenue.

That turns a negative PR event into an incredibly positive one for IKEA.  It generates new fans for the brand, and everyone wins.

It also validates to IKEA’s fans why they were right to be fans of the brand.

The lesson: When you feel your fans are acting in a way that could hurt your brand, understand that your fans love you, and look for a way to work with them, instead of against them.  The only thing worse than ignoring your fans, is giving them a reason to stop loving you.

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Filed Under: Brand Advocacy, Community Building, Think Like a Rockstar

June 11, 2014 by Mack Collier

The Fan-Damn-Tastic Marketing Show Episode 4: How and Why Online Communities Form

Welcome to the fourth episode of The Fan-Damn-Tastic Marketing Show!  Yesterday during the #Bizheroes chat on Twitter, we were discussing the power of communities.  I wanted to talk about that a bit more in this episode of #FanDamnShow.

Here’s the transcript from yesterday’s #Bizheroes chat, please let me know what you think about this episode!

https://mackcollier.com/wp-content/uploads/2014/06/Episode4HowAndWhyCommuntiesFormHowYourBrandCanParticipate.mp3

 

Here’s a direct link to the show and you can subscribe in iTunes if you like!

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