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August 17, 2021 by Mack Collier

Research: 54% of Online Shoppers Read Customer Reviews Before Every Purchase

A new research study by Digital.com found some interesting insights into how buyers are leveraging customer reviews to drive purchases. One of the key findings was that 54% of online shoppers read customer reviews before making any purchase.

That’s significant, and it again proves that customers trust other customers more than they trust brands.

Where Do Customer Reviews Fit Into the Buyer’s Journey?

Let’s revisit the Buyer’s Journey for a moment:

Buyer's Journey

The Interested stage is where the customer does their research into the product or service that they are interested in purchasing. Typically, the average online shopper will use two sources for their research:

1 – Customer reviews

2 – Product information on the company website

The typical online shopper will usually go back and forth between these two sources.  Once they are interested in a product, they will begin to look for content on the website that is product-specific. Then they will consult customer reviews to see what other customers thought about the product. Maybe they will find some customers complained about a certain product feature failing, or others might praise a certain feature.  The online shopper will then go back and review product information to see if the product has those features.

The point is, the typical online shopper wants and seeks input from other customers before committing to a purchase. So think about how you can either incorporate customer reviews into your website alongside product information, or think of ways to engage your customers to give them the tools they need to sell on your brand’s behalf. A good brand ambassador program, for instance, gives your brand a way to empower your customers to sell to other customers.

Let’s look at some of the other key findings from Digital.com’s research:

88% of Online Shoppers Read at Least Three Customer Reviews Before Making a Purchase

Notice that two thirds, 67% of respondents, read 4+ customer reviews before committing to a purchase!

Other findings:

  • Good reviews play the biggest role in online purchasing decisions
  • 100+ reviews make a business trustworthy, say 39% of online shoppers
  • 88% of online shoppers read at least 3 reviews before purchase

And I love this quote from Digital Marketing Executive, Huy Nguyen: “Review sentiment is important because consumers trust experiences of real users shared through images, video, and detailed explanations over what a brand might promote on their own.”

You can review all the findings from the research here.

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Filed Under: Customer Reviews, Online Shopping

August 9, 2021 by Mack Collier

Monday’s Marketing Minute: Tik Tok Stories on the Way, Faze Clan/McDonalds Partnership, Amazon Replaces Google For Shoppers

Happy Monday, y’all! Hope everyone is ready to have an amazing week! Here’s a few marketing stories that caught my eye:

 

You knew this was coming. Tik Tok is getting ready to roll out its version of Stories. What interesting about the timing is this comes as Twitter just sunsetted its version of Stories, Twitter Fleets, last week.

As I wrote about last week with tips for how businesses can better use Instagram, I think Stories and its clones on other social sites are worth investigating for brands because it gives their content a new way to stand out. And getting noticed is half the battle (knowing is the other half, obviously).

TikTok confirms pilot test of TikTok Stories is now underway https://t.co/ZdBIEIcWaI by @sarahintampa

— TechCrunch (@TechCrunch) August 4, 2021

 

I find this fascinating, but for US online shoppers, products searches are done with Amazon over search engines by a roughly threefold clip. Amazon has done a lot of smart things in its years as a company, but perhaps the smartest thing was incorporating customer reviews into the site. Customer reviews are such an integral part of the research we do before buying online. Amazon’s move to combine reviews on the same page where you can make the purchase was brilliant. It’s all about understanding your customer and the experience they want, delivering that experience and leveraging it into purchases.

US Online Shoppers Put Amazon Above Search Engines for Inspiration and Product Searches https://t.co/3QmgD7pzwA @marketingcharts @WunThompson

— marketingcharts (@marketingcharts) August 6, 2021

 

Have I mentioned that esports is exploding from a business and marketing standpoint? Yes I have. The latest proof is in a content creation deal that McDonalds has struck with Faze Clan, one of the top teams in esports. I will continue to bang this drum until everyone hears it, but some of the best influencer marketing happening right now is happening in the esports space. The content creators have an ability to create and cultivate community that we just don’t see from other influencers on other online platforms.

The FaZe Clan news comes as McDonald's is also trying to make improvements on the D&I front.https://t.co/lZBe3O1DSy

— Marketing Dive (@marketingdive) August 6, 2021

 

Finally, here’s a bonus sports-related pick. This one shows that great content was being created long before the internet.  Check out the copy writing on this mini-profile of HOF QB Ken Stabler from the late 70s.  I love the caption and it ties perfectly with the image. You can almost see Stabler with a gun and holster just inches from his right hand, ready to draw!

Classic photo of Ken Stabler from a ‘77 game program, with a great caption and description of Snake. pic.twitter.com/TqTj5pFGtm

— Ken Stabler (@TheKenStabler) July 23, 2021

 

 

So that’s it for this week, I hope you have a wonderful and productive week. I know a lot of you will be getting in those summer vacations this month, so if you do travel, have a great time and be safe!

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Filed Under: eSports, Tik Tok

August 5, 2021 by Mack Collier

5 Common Mistakes Businesses Make on Instagram (And How to Fix Them!)

In the early days of social media (2006-2010), most businesses created content for three channels; Their blog, Facebook and Twitter.

All that changed in 2010 with the introduction of an app called Instagram. What made Instagram stand out from the social media crowd was its focus on visual content. Today, Instagram boasts over a billion users, and it has revolutionized social media, forcing all competing platforms and apps to adopt more visual content options in order to compete.

Yet as businesses are rushing to use Instagram, they are still making many mistakes.

5 Common Mistakes Businesses Make on Instagram (And How to Fix Them!)

 

1 – You business uses Instagram the same way it uses every other social media channel. Instagram is about visual content. The focus of your content should be images and videos, obviously. You can’t just post the same image that you did on Facebook and Twitter and expect the same results.

More than anything, Instagram is a wonderful platform for visual storytelling. If you are reading this post and want to know how to get better at using visual content, I would suggest reading The Power of Visual Storytelling, by my friends Ekaterina Walter and Jessica Gioglio.

Want to see an amazing example of using Instagram for visual storytelling? Check out what Whole Foods did to its Instagram feed.

2 – Your business focuses too much on itself, and not enough on your customers. Keep in mind that social media is best used as a way to build awareness. Who do you want to build awareness with? Your customers! So why not have your customers create your content for you?

For instance, the Alabama Mountain Lakes Tourist Association has partnered with ambassadors throughout North Alabama to photograph the sights of the area. This partnership gives AMLTA access to much more content, and the photographers have a vested interest in promoting that content to their friends and followers. (Disclaimer: I advised AMLTA on their ambassador program as it was being created and launched)

By focusing on your customers, either in creating content about them, or letting them create the content directly, you are giving other customers a reason to engage with your content.

Instagram AMLTA

3 – Your business isn’t using Instagram Stories. If no one sees your content, then they can’t engage with your content. One problem that businesses face when they first join Instagram is building a following. Building a following in necessary to get more visibility and engagement. But there’s another way you can improve both: By using Instagram Stories.

 

Look at the top of that picture.  The bubbles for Amber, NickMercs, Donna and Stephanie are Instagram Stories. The big benefit to using Instagram Stories is that the Stories are moved to the top of the IG feed of your followers. That means better exposure and visibility. If you are simply posting to Instagram, then your updates are going to the regular feeds of your followers. With Instagram Stories, your content stands out and is more likely to be seen.

4 – Your photos are poor quality. Instagram is a visual medium. Your content is competing against businesses that are investing in creating top-notch visual content, both photos and videos. If you want your images to stand out, they must be top quality. If you don’t have a photographer on staff, or access to high quality images, you should make an effort to acquire them.

instagram

5 – Your posting is erratic. Success in building awareness and engagement with social media content is rooted in consistency. You need to create a schedule for when you post content on Instagram, and stick to it! Keeping a consistent schedule ‘trains’ your followers to know when your new content will be posted, so they know when to look for it.

 

So there’s 5 common mistakes that businesses make on Instagram, and how to fix them. If you want to learn more about using Instagram for your business, check out all the posts I’ve written on how businesses are using Instagram.

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Filed Under: Content Strategy, Instagram, Visual Storytelling

August 3, 2021 by Mack Collier

10 Simple Ways to Boost Engagement on Your Business Blog (For Free!)

business blog engagementBlogging, especially for a business, can often feel like a very lonely endeavor.

Ten years ago, blogs were where conversations happened on social media. I could write this same post in 2010, and it would likely have 30 comments in a week. This one will be lucky to have a tenth of that in a week.

It’s just the nature of the beast. Blogging has changed, how people engage has changed. Those of us that blog for our business, need to adapt to meet those changes.

 

What does ‘engagement’ mean for a business blog?

There’s a big misconception about what engagement is in terms of business blogging. Many people view engagement for a blog, personal or business, as simply being about comments. Nothing could be further from the truth for a business blog.

For a business blog, engagement is defined as any action that a reader takes that creates value for your business. This could be leaving a comment, but it could also be sharing your post with a colleague or signing up for your newsletter.

So don’t limit your view of engagement on a business blog as simply being about getting more comments. In fact, before we talk about boosting engagement on your business blog, let’s list some of the types of engagement that we want to boost:

  • Comments
  • Shares of your post or article with colleagues
  • Signing up for a company newsletter
  • Leaving your business blog to visit the company website or a product specific area of the company website
  • Emailing or calling your company to ask a product-specific question
  • Downloading a white paper

Now we have an entire list of ways that visitors can engage with the content on our business blog. We can now structure our content to encourage one or more of these types of engagement.

10 Simple Ways to Boost Engagement on Your Business Blog (For Free!)

1 – Simplify your content. Content that’s easier to grasp and understand, is more likely to engage your audience and hold their attention.

The easiest way to do this is to is to focus on topics that are written at a more 101-level than advanced. That’s because its easier for people to form and share an opinion about 101-level content than it is say 401-level content.

Case in point, which question do you think would receive more comments?

  1. What’s your favorite movie night snack; burgers or pizza?
  2. Who was the better military strategist; Alexander The Great or General Robert E Lee?

Obviously, more people would feel confident engaging with content around the first question, than the second. Ultimately, you want your audience to feel comfortable engaging with your content. So creating content that’s easier to digest and understand, will lead to higher engagement rates.

2 – Focus on improving the readability of your content. Content that’s easier to read is easier to understand. Simply organizing your content so it is clear and easy to read will enhance understanding, and that improves engagement.

This is where I want to share one of my content creation secret weapons with you. It’s the Yoast SEO plugin for WordPress. Yoast SEO has a Readability checklist it creates for each post you create. That checklist gives you a list of items you need to do in order to make the post easier to read. It’s been a huge help to me and if you compare this post to ones I wrote even a year ago, you can see a stark difference in organization and readability.

3 – Make it clear how you want readers to engage with your content. Do you want more comments? Then ask for them. Do you want more newsletter signups? Then include a signup form in or around your content (There’s one at the end of this post). Do you want them to download your white paper? Then include a link where they can.

Think about how you want readers to engage with your content, then craft your Calls to Action so that you encourage those forms of engagement.

4 -Reply to comments. This one is so simple it hurts. If someone leaves a comment on your blog, answer them! It’s incredibly hard to get anyone to leave a first comment. If they do, and you respond and engage them, that increases the chance that they will comment again.

5 – End your post with these three words; “What do you think?” That encourages the reader to engage you in the comments. You can make it even easier by asking them to leave a comment OR email you any thoughts they have.

6 – Write about your audience, not your company. Remember that your business blog is a great tool for building brand awareness. Awareness is at the top of the sales funnel. To get customers into your sales funnel via content, you want to create content that focuses almost completely on the customer.

Write about what your customer goes through every day. Talk about the problems and issues they face in their lives, without talking about how your company solves those issues. At least not yet. You want to focus completely on the customer in order to get their attention and engage them. Then, once they are on your business blog and engaging with you, then you can create content that helps the customer understand how your company can solve the problems they are facing every day.

7 – Use social sharing buttons on every post. Not every reader wants to comment, but many will want to share your article with friends and colleagues. Giving them social sharing options is an easy way to encourage more visitors to your site. When deciding which buttons to add, always remember to add a button to share via email. Old school still works!

8 – Add Related Content to the end of every post. This is an easy way to help the reader find more content you have written on the same topic. It works perfectly, because if they read the entire article, it signals interest, then you include Related posts at the end for them to read next. I use the Jetpack plugin(Affiliate link) to add three Related posts at the end of each post.

9 – Write good headlines. Your post headline should be engaging, interesting and even a bit provocative all at the same time. But above all, your headline should make a specific promise to the reader, and that promise should compel them to read your post.

Too many bloggers use the post headline to simply summarize the topic of the post. Understand how your content will be spread: It will show up in search results, it will be shared on social media feeds. In most cases, your headline is all a person will read before deciding if they want to click your post and read it.

Spoiler alert: Boring headlines don’t get clicks. I’m using the Headline Optimizer Test from Thrive Themes to create the headline for this post. I entered multiple variations of the headline, the Headline Optimizer serves the headlines randomly, and the one with the best engagement ‘wins’ and is chosen as the headline for this post. So as I’m writing this post now, the most engaging headline hasn’t been chosen yet! You can get the Headline Optimizer Test for your blog as part of the Thrive Themes Suite(Affiliate link), which I also use on this blog.

10 – Publish new posts when your audience will read them. Think about who you are writing for, and when they will be reading blogs. For instance, if your business is a B2B, you likely want to reach customers who are at work, so publish new posts during the workday. Publish new posts when you think your audience might be free to read them, such as in the morning before lunch, or in the afternoon before they leave for the day.

 

So there’s 10 easy (and free!) ways to start getting more engagement on your business blog as early as today! Want more advice on how to grow your business blog? Check out all the posts under the Business Blogging category.

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Filed Under: Blogging, Business blogging, Content Strategy

July 14, 2021 by Mack Collier

Research Study: Here’s the Types of Content We Want (and Trust) From Influencers

influencer shopper Influencer marketing continues to thrive as brands look to align themselves with social media darlings who have cultivated the audiences that brands covet. A new study from SlickText has some wonderful insights not only into the type of content we want from influencers, but how those views change across different age groups.

Before we get into the study’s findings, what IS an influencer? An influencer is someone who can produce a change in behavior for other people, via the content they create. So in general terms, any content creator is also an influencer. The influencers who are the most coveted then, are the ones that can product the change in behavior that a brand desires.

Here’s some examples:

  • If 7 Eleven wants to connect with millennials to help drive sales of a new flavor of Slurpee, then the brand might partner with popular streamers on Twitch
  • If Ford wants to connect with married adults to promote its new SUV, it might partner with YouTube content creators who do video reviews of automobiles
  • If the state of Missouri wanted to draw attention to its bicentennial celebrations happening this summer, the state might partner with travel bloggers to create images and videos of landmarks in Missouri for Instagram

 

With that overview of influencers in mind, let’s take a closer look at the study’s key findings:

Reviews from influencers are considered the most helpful and desired content

38% of respondents listed reviews as the content they preferred from influencers.  Additionally, almost 35% of respondents said that unbiased product reviews is the content that makes influencers feel more authentic. This type of content also helps develop trust with the influencers’ audience. This is why you are seeing many influencers shift toward product reviews and unboxings as their main source of content. If the content is tightly focused on a particular product grouping, space or line, it can quickly establish the expertise of the influencer and help them develop a niche following that’s highly desired by brands.

Now, I mentioned that the study found that 38% of respondents listed reviews as the content they most preferred from influencers. Reviews are the most preferred form of content from influencers, and that held for all groups and genders except for Gen Z women. Females in this group prefer how-to content. Additionally, Gen Z women said that the best way for influencers to win their trust is to interact with them. This ties into what I’ve written here before about how streamers on Twitch use the platform to engage with their followers as individuals.  This makes their ability to influence the behavior of a large group scale more effectively than it can on other social platforms.

 

Too much sponsored content erodes influencer trust.

All age groups agreed that too many sponsored posts made respondents less likely to trust the influencer. This creates a problem because for many influencers, sponsored content is their main or only source of income.

For influencers trying to walk that line when it comes to sponsored content and maintaining trust, it helps to be completely open with how sponsored content is required to help support you. I’ve noticed on Twitch that streamers are extremely upfront about their sponsored content, and why they need it and how it helps support them. I was watching one streamer and someone donated $100 as he was playing a game. The streamer thanked the person profusely for the donation, and then explained to his audience that he had taken his car to have a tire replaced earlier that day and that it was an expense he wasn’t counting on, and that donation would cover the expense. This level of transparency with your audience helps establish trust and I think it even makes the audience (at least on Twitch) more likely to donate more since it helps them understand how the streamer will use and need their donations.

As always, honestly and transparency leads to trust.  In all areas of life.  There’s many more interesting takeaways if you want to check out the study for yourself.

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Filed Under: Influencer Marketing, Instagram

July 12, 2021 by Mack Collier

Monday’s Marketing Minute: Exclusive Content Deals for Twitter and Clubhouse, Top App Downloads in June

Happy Monday! Hope everyone had a great weekend. I caught a bug last Thursday during a grocery shopping trip and have been dealing with a nasty head and chest cold ever since. Feeling a bit better today, at least good enough to get some blogging in! Here’s some marketing stories that caught my eye these last few days:

 

So big content deals for both Twitter and Clubhouse, that could speak to the desired branding for both sites. Back in May, I wrote about the exclusive content deal that Clubhouse struck with the NFL to cover the NFL Draft. It seems that deal may have been a one-off, as the NFL just signed a deal with Twitter to have the league host Spaces on Twitter throughout the season. Twitter already has content deals in place with the NFL so this move makes sense. It’s not all bad news for Clubhouse, who also just announced its own content deal with TED. In both cases, I think these deals make smart branding sense for both Twitter and Clubhouse.  The NFL is clearly a mainstream league and it’s the type of mainstream content you would expect to see on Twitter. Clubhouse, on the other hand, has always seemed to try to position itself as the platform where deeper conversations happen. And a content partnership with TED aligns perfectly with that branding. I think Clubhouse should continue to pursue this branding of it being the platform that attracts thought leaders and cultivates deeper and more meaningful conversations.

A big deal for Clubhouse https://t.co/AUluQdevix

— Social Media Today (@socialmedia2day) July 12, 2021

 

Tik-Tok continued to dominate the app download charts for June, nabbing the top spot for both the App Store, Google Play, and overall.  I was wondering about Facebook, though. The Social Network seems to always be near the top of the downloads lists, despite there being a new Delete Facebook campaign almost weekly. The cynic in me wonders if the number of FB downloads are somewhat inflated by people deleting Facebook, then later finding they can’t live without it and downloading it again?

TikTok's rise coninues https://t.co/MgHg0GSk4l

— Social Media Today (@socialmedia2day) July 9, 2021

 

We’ve talked before about how shifting consumer behavior over the last year would lead to a spike in eCommerce sales for brands. But as we see in this chart from eMarketer, Best Buy is the only US brand in the Top 15 that is forecast to have a decline in ecommerce sales in 2021. That’s pretty troubling, as many retailers are seeing a boom in online sales.

Best Buy will be the only top US retailer to see ecommerce sales drop in 2021: https://t.co/v7sK5uqz5y pic.twitter.com/xtpi3vUoZr

— EMARKETER (@eMarketer) July 9, 2021

 

So that’s it for this edition of Monday’s Marketing Minute! I’ll be back later this week with more posts, and hopefully with less head cold! Hope you all have a wonderful and productive week!

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Filed Under: Clubhouse, Twitter

July 7, 2021 by Mack Collier

How Much Does a Good Business or Marketing Keynote Speaker Charge?

speaking at SXSW
My first time speaking professionally, at South By Southwest in 2008

If you’re an event planner, you’ve likely done some research into what types of fees a good marketing keynote speaker charges, and how to determine if you’re getting your money’s worth or not. I wanted to talk about fees from the speakers’ point of view (hi!), and also talk about some ways you can LOWER the fees that potential speakers may ask for.

First, understand that at least 90% of the posts you will read that discuss rates for speakers, are written by speakers. So every one of us is trying to put the best light on ourselves. We are highlighting our particular skills and accomplishments, and adding more weight to them, even if we don’t realize it. I’m doing the that as well, the only difference is I’m admitting it!

Before we talk fees and numbers, let’s talk about how to qualify a speaker. It can be confusing to select a speaker if you haven’t heard them speak. So let’s talk about what you should look for when selecting a speaker:

Experience. There’s no substitute for experience. The more a speaker has presented at events, the better they will be at their craft. Also, look for experience speaking at different types of events. Speaking at a user conference isn’t the same as speaking at a public conference and neither is the same as speaking at a private company event. Look for speakers who have experience speaking at similar events to yours.

Experience Speaking at Events In Your Industry. Speaking at an industry-specific event is completely different from speaking at a general conference. Attendees at industry events all come from a very similar background, and have very similar expectations for presenters. If you are vetting a speaker and they don’t have experience presenting at events in your industry, do they have experience speaking at any industry-specific events?

For instance, I have experience speaking at events in the following industries: Consumer electronics, apartment, financial, software, tourism, and likely a few more that I’m overlooking at the moment.I understand how the audience is different at an industry-specific event. BTW if you are a speaker, definitely pursue speaking at industry-specific events, they are quite interesting, and just plain fun!

Speaking Awards, Certifications, Books, Etc. These ARE important, but they aren’t necessary. I didn’t suddenly become a better speaker when my first business book came out.  There WAS more interest in hiring me and it does give you a certain level of credibility, but these are often more for the speakers ego than they are a true signal of speaker talent. I’m not saying awards and certifications aren’t valuable, because they are. I also know many top notch speakers who have never won an award, who have never gotten a bureau to represent them, and who have never written a book. All these things are nice to have, but they shouldn’t be a requirement for speaking at your event.

Speaking Reel, Video of Past Presentations. Video of a presenter speaking is very important and can be very helpful in deciding what type of speaker they are. Just understand that speaker reels are highlight reels. Also understand that speakers are often at the mercy of events in deciding if they have professional quality video of their presentations. So the absence of video from the speaker should absolutely not disqualify them from consideration.

Testimonials. This is quite important in vetting speakers. If a speaker has experience speaking, but can’t provide you with testimonials, that means they either didn’t get any they want to share, or they didn’t get any. And to be fair, it could be that they simply didn’t get any, many speakers I know (myself included) are terrible about soliciting testimonials. You can always contact the event organizers directly and ask for feedback on a particular speaker.

marketing keynote speaker

Now, let’s discuss rates that speakers charge for different events

If you’ve researched the topic of how much marketing and business speakers cost or charge, then you know that you are typically given a range, that’s mostly based on experience.  Inexperienced speakers are Pro Bono or charge under a thousand, and the rates go up from there, mostly based on experience.

The one thing I noted that’s missing from these lists is a discussion of how the type of event effects the rate charged. Here’s how to factor in rates for different events:

Virtual: If you are having a virtual event, you can typically expect to pay 20-33% less versus an in-person event. Maybe more.  Most speakers don’t like to tell you that, but the reality is that presenting virtually means we don’t have to travel, and that alone is a time and cost-saving for us. So if you are asking for rates for both in-person and virtual, don’t be afraid to ask for a discount for virtual. They may say no, but you can definitely ask.

Public conferences: These can be anything from a social media event put on by the local university, to South By Southwest.  In general, speakers will charge their lowest rates for public conferences and events, if they charge at all. We understand that typically, these events are on a tighter budget. Additionally, if it’s a bigger event where many of our friends and professional colleagues will be speaking and attending, seeing them will be a perk for us. So we typically will charge less for attending such events.

Now, if you are putting on a public event, you shouldn’t simply assume that speakers will speak for little or even free. We judge and value each event differently. For instance, a few years ago I was asked to speak at a very prestigious event. This would be a public event, but the admission rate would be 3-4 times that of competing events. I inquired about the budget for speakers, and was told the event didn’t compensate speakers, even specifying that no travel expenses could be covered. I politely declined. I was then offered to have half of my flight covered, and again I declined. I was reminded that this was a prestigious event and that being able to speak there would create great value for my business. I again declined, saying that I didn’t feel comfortable eliminating my fees, so that the event could maximize its profits.

Industry-specific event: These are open to the public, but the programming caters to only one industry. For instance, a tourism event would have tracks and sessions focused on content that’s relevant to professionals working in tourism. In general, speakers will expect to be compensated for speaking at such an event. At minimum, you should cover travel. As for fees, I think you have some wiggle-room here. Often, speakers will charge less to speak at an industry-specific event, because they understand the value of referrals for such events. For instance, almost every state has an annual tourism conference, and if you speak at one state’s event, that makes it easier to get referrals for similar events in other states.

User conferences and customer events: These are technically open to the public in most cases, but the attendees will be users, customers and partners of one particular company. Think of events like DellWorld or Adobe Summit. For these events, speakers will expect to be compensated in some form, or fashion. Often, speakers may work out a deal to also do some consulting or advisement with the company that would count as part of their compensation. Or they may simply agree to speak in exchange for the exposure and association with the brand and event.

Private company event or workshop: These events are private and for the company’s employees only. This can either be where one speaker is brought in to speak to the company, or it could be an event the company has created with multiple speakers. For these events, expect to compensate the speaker and often pay their top rate. If I give a two hour presentation to your company, that means only your company gets the benefit from my teaching, which will be customized to you. That creates far more value for your company, and my rates will increase as a result. This is a win-win for both the speaker and company, as the speaker gets paid the most and the company gets the most benefit vs attending another event where the speaker is presenting to a general audience. Customized content costs more for you, and also creates more value for you.

Rates You Can Expect to Pay for Speakers Based on Experience

So let’s finally talk numbers:

0-$500 – These are for speakers with little or no experience. Often, this is what you can expect to pay for local speakers at a smaller event. If they have no experience, its best to look for speakers who do, or look for people who have experience speaking, but not professionally, such as a teacher or college instructor.

$500-$1500 – These are speakers with some experience, who have gotten paid before and possibly even spoken at events like yours. This is often where you can find the best value in speakers, as a lot of these speakers are experienced enough to charge more, but haven’t started doing so yet. A cold, hard reality about the speaking world is that many speakers simply don’t understand their true worth.  So they undercharge for the value they bring to events.

$1500-$5000 – These are speakers with a decent amount of experience, and who have a better understanding of their true worth. These speakers will also have some name recognition and a decent online following. This is the group that will start to drive ticket sales and are a known asset to any event.

$5,000-$10,000 – These are very experienced speakers, often professionals who are positioning themselves as being speakers moreso than consultants. They have often written one or more books, and may be working with one or more speaker bureaus. This is the group that you will often look at if you need a keynote speaker, especially for a larger event. They have high visibility within their subject matter area.

$10,000-$20,000 – Professional speakers. Have built up a portfolio of work speaking at top events, have likely written multiple books on the topics they speak on. Have a large following online and high name recognition. Their name alone drives ticket sales.

Over $20,000 – Professional speakers/celebrities. This group has such high visibility that people outside the business and marketing worlds have heard of them. These are typically keynote speakers and all marketing for the event will be centered around them.

 

Now something you might notice about the above rates is that they are a bit lower than you will see from other such lists. These rates are based more on the fees you could actually end up negotiating with a speaker, whereas I think some of the higher rates you see on similar lists on other sites are what the speaker would ask for.  The above rates are more in line with the final rate agreed to by both parties.

Speaking of lower rates, lets now talk about some things you can do to lower the rate a speaker will charge you, or eliminate it completely.

speaking at ford

How to lower or eliminate the rates that a marketing keynote speaker charges

This is the part that most speakers don’t want you to know, but there are absolutely ways to lower or eliminate our rates.

Before we begin, understand that every speaker you have for your event should be compensated in some shape, form or fashion. This is non-negotiable. What IS negotiable, is the form in which that compensation will take. If you are creative, you can often find a way to compensate the speaker, and also lower the amount of actual cash you have to pay them.

 

Here are some ways you can compensate a speaker without paying them

1 – Provide professional headshots, pictures or video of them presenting. This is a great perk for the speaker if they don’t already have headshots or video. What you can do is offer free passes to a local photographer or video production expert in exchange for them agreeing to provide speaker pictures or video. I’ve worked with multiple events that have offered similar deals and it’s usually a win-win for the speakers and photographers.

2 – Work with sponsors and have them provide items of value to speakers. This can be a great way to lower the cost of compensating a speaker from the event’s end, while still providing the speaker with items they value.  For instance, let’s say a company that makes audio equipment is sponsoring your event. You could have the sponsor provide each speaker with a top of the line podcasting microphone. This would be of value for the speakers, and also be of value to the sponsor to have their products going into the hands of the speakers, who are likely to be influencers in their own right.

Another way you could get creative is to sell an event sponsorship, and as part of the package, the sponsor gets a free on-site 15-minute consultation with certain speakers. This creates additional value for the sponsor, but can also create value for the speaker, as they could turn that 15-minute consultation into a larger project with the sponsor.

3 – Offer a speaker multiple engagements for a lower rate. If your event will have multiple events a year, you could offer the speaker the chance to speak at more than one event, for a reduced rate. The amount of reduction you can expect varies according to the speaker and their schedule. but it isn’t unreasonable to expect at least a 10-15% reduction in rates for scheduling multiple appearances. Maybe more depending on the speaker and their availability.

4 – Approach a speaker about speaking at multiple events in the same city. Let’s say I’m speaking at CES in 2022. If you had an event running in Las Vegas at the same time, you might be able to get me to come to your event while I am in town. If nothing else, you could likely eliminate travel expenses, since I would probably already have those covered.

5 – Approach local speakers. Any time I can drive to a speaking engagement instead of fly, that’s a plus in my book. For instance, let’s say I have two speaking events, one is in Los Angeles, and the other is a 30-minute drive away.  The LA trip will take three days.  One day to fly out, one day to present, and one day to fly back.  The local trip can be done in one day.  Assuming both engagements were the exact same otherwise, I would likely charge 10-20% less for the local event.  Plus the organizers for the local event wouldn’t have to pay for my travel.

6 – If the speaker is a published author, buy copies of their book instead of paying them to speak. This is quite common. Instead of paying for me to speak at your event, you buy 200 copies of my book. Then I do an autograph signing after I speak, and when you sell tickets, you make sure the attendees know that they will get a signed copy of my book included with their pass.

7 – If your event has well-known speakers or subject matter experts, offer speakers the chance to connect with them. This works better at very large events. Let’s say I am a marketer with a sports branding podcast. I am approached about speaking at a sports marketing event that will feature the CMOs of both the NFL and NASCAR. Let’s say I tell the event that I need $5,000 to speak at their event. The event counters with an offer of $2,500, but they will give me 30 minutes to interview the CMOs of the NFL and NASCAR, and additionally, all speakers will have access to a 30-minute open Q&A with keynote Richard Branson.  I might just take that lower amount of cash, in exchange for access to the CMOs and Sir Richard Branson.

 

So those are some ideas for how you can lower or eliminate the amount of actual cash that you pay speakers. If you are smart and creative, you can often find ways to compensate speakers without strictly paying cash. It doesn’t always work, but it can work often enough to make it worth your while to try.

 

Now, I wanted to close by addressing something that’s troubled me for a long time as far as the value that the speaker creates for events.

Most speakers don’t promote the events they are speaking at, they simply promote the fact that they are speaking there. I think this is incredibly short-sighted, and as speakers, we should do better to help ensure that the events we speak at are rousing successes. It makes the event look good, and that makes US look good to be associated with the event.

Years ago, I was invited to speak at a marketing event for the housing industry. An industry that I knew nothing about at the time. I checked the event website and saw all these speakers with specific experience within the housing industry.

My immediate thought was, “These people have no idea who I am, or why they should listen to me.”

So for the next six months, I immersed myself in their space. I went out of my way to connect online with people who would be attending the event. I talked to them, I found out what type of content wanted from my session. I promoted the event endlessly, I engaged with any and all attendees I could find.

Over the course of the months leading up to the event, I got to know dozens of attendees that would be at the event. Most of them agreed to attend my session as a result of getting to know me on Twitter especially.

The event arrived. I was attending the session before mine, and the hotel ballroom was about half full.  It was a pretty big crowd.  I was told the speaker was a ‘fan favorite’ and had been speaking at the event for years. The audience knew him and loved him.  I was getting worried my session was going to bomb as I was an unknown.

His session ended.  Mine began.  Something unexpected happened.  The room filled up almost immediately! Then people started lining up along the back wall.  The event organizers hurriedly ran in with more chairs rushed in from outside to try to accommodate more people. I had to wait 10 mins to start my session as we tried to make room for everyone that wanted to squeeze into the room.

All of my engagement and promotion of the event and my session for the last 6 months had paid off handsomely. I had gone the extra mile to engage with attendees about my session and the event, and it drove excitement and attendance.

I stayed at the event after I spoke and at one point I was walking down a hall and one of the attendees approached me and started smiling as she did.  She came up to me and said “I’ve been attending this event for years, your talk should have been the keynote. It was that good!”

It was one of the best and most satisfying compliments I had ever received in my speaking career.  But all of that was made possible because I went out of my way to engage with attendees leading up to the event at which I was speaking.

I don’t think enough speakers do that today. I think most speakers promote an event simply to promote themselves as speaking there, and that’s it. Then they show up for the event, speak for an hour, and immediately leave and jump on a plane either home or to the next speaking event.

Speakers, we need to do a better job of being partners in the success of the events we speak at. We need to invest the time to engage with attendees BEFORE the event, and then stay at the event and engage with them AFTER we speak. Granted, it’s not always possible to stay at an event after you speak.

But it IS always possible to do your best to promote the event and to engage with attendees in the weeks and months leading up to it. That drives excitement for your session, it drives excitement for the event.

I think as speakers we sometimes forget that one of our key jobs is to make the event organizer happy. We need to make them look like geniuses for hiring us. Putting in a little extra work can go a long way.

 

So let me wrap up this post on speaker fees and how to pay less.  Here’s your key takeaways:

1 – Experience is the most valuable asset a speaker can have, and more experienced speakers will almost always ask for more.  They can afford to charge more, and usually they deserve it.

2 – Always compensate your speakers. Never ask a speaker to speak for free, the speaker should always receive some compensation. Maybe it’s not cash, but their time and expertise has value, and you should respect that.

3 – Assume rates are negotiable. Do your homework on the speaker and you can typically make a much better offer that creates value for them.  Many speakers will offer reduced rates for virtual events, but you shouldn’t expect it.

4 – If you are creative, you can often work with the speaker to compensate them in ways other than cash. You usually cannot completely eliminate a speaker’s cash fee, but if you are careful, you can often find ways to compensate the speaker in forms other than cash.

5 – When you approach the speaker, ask them what they will do to help promote your event leading up to the event, and if they will be available to stay at the event after they speak. Ideally, the speaker will bring this up themselves, and offer to both promote your event and engage attendees prior to, and during the event.

 

If you need a speaker for your event, you can learn more about my services here.  One note: For any event from October 1st on, I am only accepting speaking at in-person events. I will likely begin doing virtual events at some point in 2022, but for now I am concentrating on in-person events only.

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Filed Under: Speaking, Traveling

July 1, 2021 by Mack Collier

NIL Laws Are Now In Effect In Multiple States

Beginning July 1, student-athletes are permitted to earn compensation for their name, image or likeness. The link below provides helpful information for student-athletes, supporters of Alabama Athletics and employees of The University of Alabama about NIL.

— Alabama Athletics (@UA_Athletics) June 29, 2021

And just like that, the worlds of branding, marketing and amateur athletics are completely changed.

Starting today in multiple states, college athletes can make money off their Name, Image and Likeness. These NIL laws that go into effect in states across the country today will forever change college athletics, as well as branding and marketing.

Very soon, every college athlete will be a potential influencer that brands can work with. Think about that for a minute, I saw an interview with a sports marketing firm that said overnight the number of marketable athletes who can earn endorsement dollars will go from 5,000 to 500,000.

To say this is a massive sea-change in the worlds of branding and influencer marketing is a massive understatement.

I got an email from the University of Alabama yesterday that gives some guidance on what these new NIL laws mean for fans.  Here’s a portion of that email:

May a booster or fan enter into an agreement with a University of Alabama (“UA”) student-athlete (“SA”) for the use of the SA’s name, image, or likeness (“NIL”) in exchange for money, goods or services? Yes, subject to the restrictions imposed by Alabama law (PDF). Before entering such a contract, the SA is required to disclose any proposed contract for use of their NIL to UA. It is possible, and likely, that federal laws and NCAA legislation will ultimately provide a nationwide, uniform approach to NIL governance, at which point restrictions on these agreements are subject to change.

Alabama has a page set up with more information on NIL here. In short, athletes can make money off their name, image and likeness. But any agreement cannot be dependent on athletic performance (such as you earn X number of dollars for every touchdown you score) and the school cannot work with the SA to help facilitate deals.  The school can educate SAs on the process.  The student athlete cannot tie deals to their involvement in university events and can’t wear the logos of their school without permission.

My friend Kristi Dosh has been all over this story for months. She has a great post on how most student athletes will now be facing many of the same compensation questions that bloggers and content creators have wrestled with for years now.

What Will Change as a Result of NIL Laws?

J3O apparel. Coming July 1st. pic.twitter.com/X1kdrjTdDn

— Jordan Bohannon (@JordanBo_3) June 25, 2021

Now you suddenly have up to a million new influencers on the market, and they will be doing a lot of experimenting with monetizing their images. It’s honestly going to be a fun time for marketing geeks, as we get to see the creative ways in which these student athletes monetize their images and brands. As for those of us who will be lucky enough to guide and work with these student athletes and help them with their efforts.

But make no mistake, the world of college athletes as we know it will never be the same. This. Changes. EVERYTHING. It will honestly be tough on these student athletes to manage everything. And it will likely raise issues; what if the star quarterback decides to show up late for practice because he was shooting a commercial with the local auto dealership? What if the star running back wants to sit out the second half of blowouts in order to stay healthy for more endorsement deals? It’s going to create a lot of issues that casual fans won’t fully appreciate, or approve of.

The bottom line is this is the beginning of the end of amateur athletics.

But it’s also going to be insanely exciting to see what happens next. These student athletes are ridiculously savvy when it comes to social media and content creation. Many of them have already built engaged communities on Twitter, Instagram and other social sites. Those networks can now be monetized for the first time, and I for one am looking forward to seeing how it plays out.

If you want to get all the latest information on NIL laws and to see where we have been and where we are going, check out Kristi’s site The Business of College Sports.

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June 28, 2021 by Mack Collier

Monday’s Marketing Minute: Clubhouse’s Growth Slows, YouTube Pushing Users Back to TVs, the Power of Fandoms

Happy Monday! I hope you are ready for an amazingly productive week! Here’s some business and marketing stories that have caught my eye since last Monday:

 

So from February to April, Clubhouse saw its number of downloads fall by roughly 90%. To help combat this, Clubhouse is pushing for growth in Brazil and India, two countries where Android devices dominate over their iOS counterparts. With the introduction of Greenroom from Spotify, I think it signals that social audio is already shifting toward more targeted or niche groups, and I believe that will help accelerate Clubhouse’s decline. Clubhouse needed to own the social audio space before competitive offerings came out that offered a more niche appeal, and that hasn’t happened. I still think Clubhouse will be competitive in the social audio space for another 6-12 months at least, but it likely won’t end up being the dominant player in the space that we thought it could become.

With growth slowing in the US, Clubhouse is eyeing other markets https://t.co/JTfPhdHApj

— Social Media Today (@socialmedia2day) June 28, 2021

 

I always find it fascinating how our content consumption patterns change over time and as we become more adept at using tools. For instance, YouTube now claims that roughly 40% of its viewership happens on TVs. What can we deduce from this?  That likely suggests that more YouTube users are viewing longer-form videos. Maybe it means they are viewing more movies on the platform, or maybe it is a sign that YouTube Gaming is continuing to gain in popularity, as most streams from gamers last several hours.

YouTube ad data suggests around 40% of viewership now happens on TV screens: https://t.co/Rv5jUhlp1M pic.twitter.com/BQ3Zi2I41j

— EMARKETER (@eMarketer) June 24, 2021

 

I love this deck on The New Fandom Formula by Zoe. It’s a great primer into the power of fans and online communities. Online communities are going to continue to become a major story in the coming months and years, as several stories are converging around the power of fans and customers connecting online. I’ve already talked about what’s happening in esports, but there’s much more on the way. And I love how Zoe’s deck has locked content, and if you want access to the full deck, you have to purchase it. I can speak from experience, creating a high-quality deck like this takes many hours. Content creators deserve to paid for creating high quality work like this, and I think the money asked helps communicate the value of the content. The free version has a ton of useful information so definitely check it out.

1/

Right, I've spent all day finishing this monster of a deck on 'the New Formula For Fandom' and I'm so nervous/excited that I can't wait for next week to launch it, so I'm releasing it NOW:https://t.co/pVB4mSBIQl pic.twitter.com/JRPuACiV6x

— Zoe Scaman (@zoescaman) June 26, 2021

 

 

So that’s what I wanted to talk about this week! Now, let me warn you that there is a huge breaking news story happening on July 1st. It will have massive ramifications for the marketing and branding worlds, and I’m honestly shocked that more of my peers aren’t addressing what’s coming. Check back here on Weds for the rundown on what’s coming and why it’s relevant.

Till then, have a wonderful week, see you on Weds!

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Filed Under: Clubhouse, Community Building, eSports, Twitch, YouTube

June 24, 2021 by Mack Collier

Are We Missing the Best Part of Thought Leadership?

thought leadership

Recently I was on LinkedIn, and a person (we’ll call him Jake), who is viewed by many as a ‘thought leader‘ left a post on LinkedIn. Jake typically leaves posts every day or so, often asking a question or asking people for their comments. The posts are typically somewhat self-promotional in nature, but not too bad.  I sometimes comment on Jake’s posts, and Jake usually responds when I do.

A couple of days ago, Jake asked for our feedback on how to improve a certain aspect of our marketing efforts. I left a comment with some tips. This morning, I checked my notifications and saw that Jake’s post was getting replies, and that’s what reminded me to go check and see what Jake and others had said about my comment, and to check other comments as well.

Jake didn’t reply to my comment. And I started checking the other comments, and Jake had replied to almost every one.  The post had gotten dozens of comments, and all had earned a reply from Jake, except for mine and a couple others. I checked and noticed that almost every other comment included some compliment for Jake, then their comment.  Myself, and the other two others had just added a comment, with no compliment for Jake.  Such as ‘Jake I love what you are doing with X, here’s my suggestion’.  Jake would reply with ‘Thank you so much!’ and go on, addressing the compliment, but pretty much ignoring the comment itself.

I checked a couple of Jake’s earlier posts and noticed a similar trend:  If you leave a comment and compliment Jake in the process, you get a response from Jake.  No compliment, no response from Jake.

Perhaps I am being naive, but I’ve always felt that one of the great joys of having a bigger audience is your ability to point that bigger audience toward other people. Yes, you absolutely want to grow a following and network so you can leverage it to help yourself and your career.

But there’s also joy in helping someone who doesn’t yet have your level of ‘notoriety’ to find a wider audience.  To introduce these people to your network and your network to them.

There’s joy in simply helping others for the sake of helping them.

Look at what Christina Garrett has been doing on Twitter with #MarketingTwitter over the last few months:

If you have less than a 1,000 followers and work in marketing in some capacity, introduce yourself to Marketing Twitter.

Say hi, tell us about yourself, and what you like to tweet about.

Make friends.

— Christina Garnett (@ThatChristinaG) December 3, 2020

#MarketingTwitter started as a way for people who may have less visibility (under 1000 followers), to meet new people. And in the process, they will help others, grow their network, and grow their visibility.

Most people would never even think to do something like this, because it would be harder for them to see the direct benefit.

The benefit for you should be simply helping others.  The best part of being a ‘thought leader’ or being rich, or being successful in whatever way you define success, is that it allows you to share your success with others, and lift them up in the process.

It’s great to lift yourself up. But don’t forget that some of life’s greatest joy comes from lifting up others as well.

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