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December 5, 2011 by Mack Collier

What Rockstars Can Teach You About Creating Kick-Ass Online Content

Think about it, Rockstars are amazingly effective content creators.  They create content (music) that we are not only willing to pay to get, but we also pay to view and hear them creating that content (concerts)!  And then there’s all the merchandise we purchase as well that celebrates them as content creators.

So as you are looking to rev up your content creation efforts, take a closer look at how Rockstars create amazingly compelling content that not only resonates with their fans, but delights them.

1 – Rockstars always play their Greatest Hits.  If you go to an Eagles concert, it wouldn’t be complete without hearing them play Hotel California.  Likewise, if you load up the Little Monsters and go to see Lady Gaga perform, you can’t wait to hear the ‘Ra ra ah ah ah…’ that tells you Bad Romance is the next.  Likewise, if you are a content creator, there are going to be certain types of content, certain topics you cover, that simply resonate more with your audience.  These are your Greatest Hits.  These are the topics you love to talk/blog/tweet about, and this passion you have for these topics means you create better content, that your audience wants more of.  So know what your Greatest Hits are, and feel free to cover these topics regularly, because this is what your fans want.

Now there is a slight caveat to this:  Often with Rockstars, their DIE HARD fans don’t want to hear their ‘mainstream’ hits as much as they do their more obscure songs.  For example, up until about 10 years ago (or around the time she lost her mind and started playing country music) I was a HUGE Jewel fan.  But I wasn’t really a fan of her mainstream hits, I was a fan of her more obscure songs.  Mainly, because I had already heard all of her hits before.  So when I heard her perform in Birmingham in 1999, I didn’t care if she played You Were Meant For Me, I wanted to hear I’m Fading (The K-Mart Song, not the popified Wal-Mart version she’s done since).  So if you are a content creator, what this could mean for you is that if you have die-hard fans, they might be willing/wanting to pay you for more exclusive/unique content.  If it’s content that only THEY have access to, even better!

Tip: Check your blog’s analytics and see what your Top 10 posts are all-time ranked by views, and comments.  Also, check your keywords and see what terms people are searching for that are leading them to your blog.  This will give you a great idea of what your most popular content is.  If you see that every time you write about X topic, that your audience responds, then that’s a BIG hint that you’ve found one of your Greatest Hits!  Don’t be afraid to blog about the same topic more than once!  The next time writer’s block has set in, dig into your analytics and archives and see if you can resurrect a past hit and post about it again!

2 – Tell a story with your content that connects with your audience.  Rockstars are great storytellers.  They find a way to write songs that touch listeners.  That stir emotions within us and make us believe that this song was written JUST for us.

For example, the next time you hear a Taylor Swift song playing on the radio, actually stop and listen to the lyrics.  There’s a reason why millions of teenage girls absolutely love Taylor: It’s because she is singing about THEIR lives!  She’s talking about their hopes, their fears, their failures, and their dreams.  They connect with her because she’s singing about everything they are experiencing right now.

You want to do the same thing with the content you create.  You want to tell stories that help you illustrate your points and make them more relevant with the audience you are trying to connect with.  If you’ve ever seen me speak, you know I do this in all of my presentations.  I make a point, then I use an example/case study of a business that has executed that point that I’m trying to illustrate.  I do this because I want to make the content relatable to the audience.  It’s one thing to talk to non-profit marketers about how they can use social media as a crisis communication tool, it’s quite another to tell them the story of how the Red Cross is doing just that.

Tip: Use case studies or even personal examples and stories to illustrate the points you are trying to make.  Any advice you are attempting to share with your content is always easier to understand if you can share a story of how someone else has already done what you suggest.

3 – Be memorable.  There’s so many songs I remember for just one or two lines:

“Many is the word, that only leaves you guessin’.  You guess about a thing, you really oughta know…’ Led Zeppelin, Over the Hills and Far Away

“I’d like to fly, but my wings have been so denied…” Alice in Chains, Down in a Hole

“Where did the Angels go? Cigarette smoke is all that’s left. I traded my wings in for a string of pearls, and the string’s all I’ve left…” Jewel, I’m Fading

“All and all, you’re just another brick in The Wall” – Pink Floyd, Another Brick in The Wall

Rockstars do a great job of giving us that ‘hook’ in their songs that make them memorable.  You can do the same thing with your content and blog posts.  It could be the headline of your post.  It could be the infographic or picture that grabs attention.  It could be the key stat that drives home the point you’re trying to make.

Tip: When creating content, whether a blog post, a video, even a tweet, think about what the ONE key takeaway you want people to have.  Look at what would make the most impact, is it a picture, a stat, what?

4 – Be real.  Rockstars do an amazing job of creating songs that are raw, emotional, and strip all the bullshit away to get to what’s real.  Look at this amazing music video for the song Hurt by Johnny Cash.  Look at how Johnny sings about living a life of regret, then it shows an old home video of Johnny standing in his yard with a contemplative look on his face.  Or notice how as Johnny sings, June looks on with a worried look.  All of this does a fabulous job of relating to us that Johnny is singing from his soul.

Tip: Don’t be afraid to speak with your own voice when you create content.  How often have you seen someone write a short blog post that says something like, “I think Chris Brogan and Shannon Paul are onto something, check out their posts here and here.”  We’ve probably already read what Chris and Shannon think, I want to hear what YOU think!  Don’t just parrot what another blogger says, share your own opinion, especially if you have a DIFFERENT take on the issue!  Sharing your own voice is a great way to build your following and audience because your voice is unique and distinctive!

5 – Turn a negative into a positive.  Up until 1993, Sarah McLachlan was very well-known in her home country of Canada, but not internationally.  All that changed with the release of the LP Fumbling Toward Ecstasy, and her first breakthrough mainstream hit, Possession.  The lyrics to Possession were very stark and even haunting, a definite break from what we’d heard of Sarah’s catalog up until this point.  “Into this night I wander, it’s morning that I dread.  Another day unknowing of the path I fear to thread.  Into the sea of waking dreams I follow without pride. Because nothing stands between us here, and I won’t be denied!”  

After the song’s release and international popularity, it was revealed that Sarah had endured multiple stalkings just prior to writing this song, including letters being sent to her regularly.  One of her stalkers even sued Sarah, claiming that the lyrics to Possession were taken from his letters to her.  This person later committed suicide.  But Sarah found the strength to take these traumatic events and focus her energy into her music, and the result was a hit that took her from being a celebrity in Canada, to an international superstar.

Tip: Incorporate setbacks into the content you create.  Obviously, your examples don’t have to be (and hopefully won’t be) as severe as what Sarah endured, but maybe you could offer a Lessons Learned post from what went wrong with a Social Media campaign, or how you handled what could have been a potential negative for your brand, and turned it into a positive.  Case in point, check out this wonderful video by Gary Vee on how he turned a potential PR disaster, into a positive experience:

Remember, don’t just focus on creating useful content, create remarkable content!  Content that others want to share and talk about, and build upon.  Your goal should be to create content that inspires others to build content as a result.

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Filed Under: Brand Advocacy, Community Building, Think Like a Rockstar, Uncategorized

November 15, 2011 by Mack Collier

Think Like a Rockstar is coming to MPU on Wednesday!

I’m super excited to announce that tomorrow I’ll be presenting Think Like a Rockstar as part of Marketing Profs’ Content Marketing Crash Course!  Here’s the description of the session:

Engagement and interaction are key elements of a successful social media strategy. That’s why so many companies want more participation on their blogs and stronger connections with their customers via social media. Still, so few truly get it.

What lessons can we learn from rock stars about converting customers into fans? How do rock stars ignite passion? And, more to the point, can you take these lessons and use them to build a community around your business’s social media efforts?

You will learn:

  • How rock stars convert customers into fans
  • How to create content that will encourage interaction and engagement from your customers
  • How you can apply the lessons learned from rock stars to your business’s social media efforts
  • Examples of companies that are adapting these lessons to their own social media efforts to build fans and create communities

As everyone knows, this is by FAR my favorite presentation to give and topic to discuss.  This session is one of 14 courses that Marketing Profs is offering as part of the Content Marketing Crash Course, with sessions by smarties such as Jay Baer, Jason Falls, CK, Joe Pulizzi, Nancy Duarte, and many more!  The entire course is $595, and my session will begin tomorrow at 12:30 Central, with Q&A immediately after that!

If you would like to have me present Think Like a Rockstar at your conference or company event, here’s information on that.  Hope to see you tomorrow!

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Filed Under: Think Like a Rockstar

October 17, 2011 by Mack Collier

Lady Gaga gives fans chance to get sneak peek at the cover to Marry the Night

Last night I was involved in a fabulous #SocialChat on Twitter and at one point we were discussing how companies could learn how to better embrace their advocates by watching how rockstars engage with their fans.  We were discussing how brand advocates WANT to take ownership in their favorite brands, but so few brands actually reach out and give them that chance.

I mentioned how Lady Gaga and Harley Davidson both embrace and love their fans.  I took a second to check Gaga’s twitter page, and as luck would have it, I saw this tweet:

Love it.  This tweet is going in my next version of the Think Like a Rockstar deck.  Here’s why I love this tweet:

1 – Gaga gave her fans ownership.  She reached out to them and empowered them to have something positive happen, if they acted.

2 – She communicated WHAT they needed to do in order to see the cover early.  Gaga’s fans would want to see the cover to her new single before it’s released.  Gaga knows this, so instead of just giving it to them, she makes them earn it.  Robbin had a great post about this point, and how movements need to be structured so that those involved have some skin in the game.

3 – She communicates to her fans that what THEY want is ABOVE what her LABEL wants.  Love that.  She’s telling her fans that ‘If it comes down to me choosing between what my label wants, and what you want, then you win.’

And her fans came through, and got to see the cover:

What is your brand doing to embrace and reward its biggest fans?

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Filed Under: Brand Advocacy, Community Building, Think Like a Rockstar

September 26, 2011 by Mack Collier

Sponsor the Love: Rethinking How Brands Can Connect With Their Fans

Last week I got to attend the 2011 FIRE Sessions hosted by Brains on Fire in Greenville.  I recapped the morning and afternoon sessions (Including a LIVE #Blogchat) over on the Brains on Fire blog.

The event itself was delightful and inspiring just like it was last year.  But for me, the highlight of my 3-day stay in Greenville came the morning after the FIRE Sessions, when I went visit the Brains of Fire headquarters.  There I had a chance to sit down and chat with Greg Cordell and John Moore.  Both conversations were absolutely fascinating, and today I wanted to share with you some of the smartitude that I heard from Greg.

We were discussing how companies can connect with their advocates, when our chat turned to the idea of sponsorships.  Greg said something that completely grabbed my attention:

“The greatest thing you can sponsor are the people that love you.”

Greg explained that the idea was to find what your customers love about your brand, and think about ways to sponsor events that tie into the qualities of your brand that attract your customers, or the way in which they use your product(s).  Here’s a couple of examples:

1 – If your customers love the elegance and simplicity of your product, create events and touchpoints that are elegant and simple.

2 – Figure out what your customers love about your brand and product, and create events that give them a reason to connect with each other and share that common love.  Greg explained that with Fiskars, they found that customers were using their scissors in their scrapbooking projects, and they also discovered that scrapbookers are very passionate about their projects.  So it was a natural to create events that bring scrapbookers together and let them connect over a common love: scrapbooking.

 

What’s important is to not only create an event that ties into the reasons why customers love your product and brand, but to also connect them to other people that share that love.  Greg clarified that companies should “sponsor the things that connect people to people, when you connect people to people through the things that they care more about.”  When you put people in contact with other people that share their same love and interests, it energizes and excites them.  And if your brand can facilitate that meeting and event, your customers will love your brand even more for doing so.

Isn’t that just so smart it makes your head hurt, in a good way?  When you relate this back to how Rockstars connect with their fans, this is really all a concert is.  It’s an event that brings fans together over a shared interest and lets them connect with each other.

What concert can you create for your brand’s fans?

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Filed Under: Brand Advocacy, Community Building, Think Like a Rockstar

September 19, 2011 by Mack Collier

Think Like a Rockstar Review at #SMIATL

This weekend I was lucky enough to attend and present at the #SMIATL conference in Atlanta.  On Friday afternoon, we did a Live #Blogchat session which was fabulous.  We discussed how to integrate blogging into your over-arching social media strategy, and also how to improve your blogging efforts.  Around 60-70 people attended the sold-out event, and it was a wonderful experience.  Thanks again to everyone that came!

On Saturday I presented a new version of my Think Like a Rockstar presentation, which is embedded below.  I am so proud of the fact that the session was very popular with attendees, and the deck on SlideShare has been viewed over 30,000 times in the 1st 48 hours of being uploaded.  I wanted to walk you through the deck, but also how I created it and what’s contributed to it being so popular.

First, if you’ve spent any amount of time reading this blog, you know how passionate I am about helping companies better connect with their brand advocates.  As a result, this is by far my favorite session and presentation topic.  A big reason why I love the Think Like A Rockstar session is because it takes the idea of connecting with brand advocates/evangelists, and frames it in a way that sparks the ‘Ah-Ha!’ moments.  When you ask a company ‘Would you like to learn how to energize and mobilize your brand evangelists?’, you might get some blank stares.  But if you ask ‘Would you like to learn how your brand can have raving and passionate fans just like Rockstars do?’, then companies tend to get excited.

The deck’s central question is: Why do Rockstars have fans, and companies have customers?  If you think about it, most of us self-identify as being a ‘fan’ of any music artist when we download their music or buy their CDs.  But when we buy a company’s products, we tend to view ourselves as customers of that company.

Why?

As it turns out, it’s because that’s exactly who both groups target.  Companies want new customers.  In fact, acquiring new customers is the top marketing objective of companies.  The problem is, new customers have little to no brand loyalty toward that company.  Which also explains why it costs 6-7 times as much to acquire a new customer versus retaining an existing one.

But notice in the above well-drawn graph that companies and Rockstars focus on opposite ends of the customer spectrum.  Companies focus the majority of their efforts on acquiring new customers.  This is the group that’s by far the biggest in market size, but that also has little to no brand loyalty.

But notice that Rockstars focus on that tiny sliver at the end that represents Brand Advocates (which is a fancy business term for ‘Fan’).  Brand Advocates are by far the smallest group, but they also have by far the highest levels of brand loyalty.  And then there is this:

So Rockstars are focused on connecting with their fans, the smallest group, but this group has such his brand loyalty that it not only spends more than existing customers, they also refer business equal to almost HALF the money they spend.

Which means that companies are trying to acquire new customers, and spending 6-7 as much versus retaining existing customers.

While Rockstars focus on connecting with their fans, the group that is spending more than existing customers, and they are also referring business FROM those existing customers.

So if Rockstars can figure this out, why can’t most companies?

Now I wanted to talk a bit about what I did to help make this presentation as popular as it has been (which has been SO rewarding!).

First, as I’ve said, I am so passionate about this topic.  So in the weeks leading up to #SMIATL, I made sure that everyone attending knew I was presenting Think Like A Rockstar, and that it was going to be a ‘big deal’.  The main reason why I was saying that was because I was making a promise to the attendees as well as MYSELF.  I spent over 100 hours in prepping this particular deck and rehearsing my talk.  Because again, this is my passion project.

Second, I promoted the talk all last week here on MackCollier.com in FIVE posts.  But each post tied into an element of the talk, so I was previewing the session, instead of just blindly promoting it.

Third, I had some fun with the talk.  Since the theme is how Rockstars connect with fans, prior to the start of the talk, I played a bit of a Led Zeppelin concert from 1979.  Think about it, how often have you come into a session 15 mins early, and stared at the introductory slide for 15 mins till the talk started?  I just wanted to have some fun and give attendees something neat to look at as they were coming in.  And of course I tweeted out that I had a little surprise in store if they arrived early 😉

Fourth, my delivery was solid.  It wasn’t perfect, but I received many compliments on the session itself.  Again, I had 100+ hours of prep time invested, so it had better have been good.  The truth is, there’s not a lot of short-cuts here, it’s mostly about putting in the hours.

Fifth, I uploaded the file to SlideShare immediately prior to my talk starting, and scheduled HootSuite to tweet out a link right as my talk ended.  Now this I actually screwed up, as I got the time change wrong, and forgot HootSuite was still on Central time.  I scheduled it to tweet out at 1pm, when I thought I was telling it to go out at 11am, which was right as my talk ended.  Live and learn.

The deck is embedded below, I hope you find it valuable.

Think Like A Rockstar

View more presentations from Mack Collier

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Filed Under: Brand Advocacy, Community Building, Think Like a Rockstar

September 16, 2011 by Mack Collier

Think Like a Rockstar: Embrace Your Fans

All week I’ll be previewing my Think Like a Rockstar session at #SMIATL on Saturday. If you would like to attend #SMIATL use code SMISPEAK to register for only $128!

Unlike most companies that wish to keep their customers at arm’s length, most Rockstars look for ways to embrace their fans and connect with them.  A great example of this is what Blink 182 did recently with their montage music video for their new single Up All Night.  The band found over 100,000 instances of their fans using their music without permission in their videos, and they rewarded the fans.  They took the videos and mashed them up to create a music video for Up All Night.

The band was smart enough to understand that its fans weren’t ‘stealing’ from the band or trying to hurt them, they were in fact trying to promote the band and their love for Blink 182.  And to their credit, Blink 182 was smart enough to see this, and reward their fans by featuring them in their video.  All this does is make those fans more likely to promote the band to their friends!

The video is linked below, what are some ways that you could give your customers and advocates more of a say in your marketing efforts?  How could you put the spotlight on them?

http://youtu.be/eabtzkY_jNs

If you want to attend my Think Like a Rockstar session at #SMIATL, it’s Saturday morning at 10:15 AM!

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Filed Under: Brand Advocacy, Community Building, Think Like a Rockstar

September 15, 2011 by Mack Collier

Think Like a Rockstar: Find the ‘Bigger Idea’

All week I’ll be previewing my Think Like a Rockstar session at #SMIATL on Saturday. If you would like to attend #SMIATL use code SMISPEAK to register for only $128!

In 2003, Sarah McLachlan was given $150,000 by her label, Arista, to create a music video for her new single, World on Fire.  However, instead of creating that music video, Sarah promptly took all of that $150,000 (save $15), and donated it to 11 charitable organizations. Through Sarah’s generous donations, the lives of over one million people around the world were bettered and improved.

However, this presented a problem in that while Sarah had just helped one million people, she had also given away all of her music video budget!  But she did still have $15 left, so she took those last few dollars and bought a video tape, then she got some friends to donate their time to create and produce a music video.  What Sarah did was create a very basic and simple music video that outlined the typical expenses for creating a music video.  For example, a Production Assistant might cost $200 a day, office phones cost $480 each, and the cost of hair and makeup would be $5,000 a day.

Sarah then detailed what that money was spent on instead of the normal expense.  The $200 that would have normally covered the cost of a Production Assistant for a day, was instead spent on providing 1 term’s worth of schooling for 100 children in Ethiopia.  The $480 that would have normally been spent on an office phone, instead equipped 10 schools in Afghanistan. That $5,000 for hair and makeup?  It was spent on providing a year’s worth of schooling for 145 girls in Afghanistan.

Sarah created an amazing video that detailed how all of us can contribute just a little bit of money, and still make a huge impact on people that are less fortunate than ourselves.  What made the video even more compelling was that Sarah not only showed us what the money was spent on, she also showed us the VERY PEOPLE that were helped.  For example, at one point in the video we are introduced to a woman in Ghana that works 16 hours a day, 7 days a week to raise the $200 that’s needed to send her son to school each year.  As part of Sarah’s $150,000 donation, this woman received a $1,000 grant that will cover her son’s schooling for the next 5 years, which also means that the mother won’t have to work as much, and can spend more time with her son.

When asked about why she structured the video the way she did, Sarah explained “I wanted a video that wasn’t about me and wasn’t preachy, but one that would help shine a light on the tragedy and turmoil in the world and also show the beauty and strength of the human spirit.”

And BTW, World on Fire also went on to be nominated for a Grammy Award.

If you are thinking about how to create compelling and engaging content via social media, you would do well to follow Sarah’s lead and focus on the ‘Bigger Idea’.  Don’t try to promote your products and services directly, think about how your customers use your products, and what they are trying to accomplish.  For example, if your company sells digital cameras, don’t create a blog devoted to your cameras, create a blog devoted to teaching your customers how to be better photographers.  If you are a Realtor, don’t simply blog about your properties, blog about the beauty of the area where your properties are located.  By focusing on the Bigger Idea behind your products, you’ll create content that’s far more valuable and engaging to your audience.

BTW here’s the amazing video for World on Fire:

Tomorrow, we’ll look at how Rockstars embrace their fans! If you want to attend my Think Like a Rockstar session at #SMIATL, it’s Saturday morning at 10:15 AM!

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Filed Under: Brand Advocacy, Community Building, Think Like a Rockstar

September 14, 2011 by Mack Collier

Think Like a Rockstar: Rockstars Shift Control to Their Fans

All week I’ll be previewing my Think Like a Rockstar session at #SMIATL on Saturday. If you would like to attend #SMIATL use code SMISPEAK to register for only $128!

One of the clear distinctions between Rockstars and companies is how they both handle involving their fans and customers in the marketing process.  While most companies are scared to death of giving their customers any type of input into their promotional efforts, many Rockstars view their fans as marketing partners, and willingly embrace their efforts to help promote the artists that they love.

A good example of Rockstars embracing their fans is TheDonnasMedia.com.  This fan-run site collects and archives every live appearance made by the band, in whatever form is available.  Full-length concerts, television and radio appearances, even custom-made CD liners and notes.  If you are a fan of The Donnas, this is your Nirvana, with literally tens of thousands of hours of audio and video content stretching back more than a decade.

I contacted The Donnas’ management a few years ago when I first learned about this site, and asked them if they were aware of this site, and what they thought of it.  They absolutely loved it, and not only that, they fully-supported their fans’ efforts to make their music available, and even helped them in that endeavor.  Several times, the band has made mention of the site on its own website, asking fans that have recorded copies of recent concerts to contact the admins of TheDonnasMedia.com to give them access to it so they could add it to the site’s library.

The goal, as the band put it is to sell more music by giving it away. There is one big caveat with this site: You will find no content that has been commercially released by the band.  You can find a dozen or more live performances of the song ‘Fall Behind Me’, but you can’t find the version that was released commercially by the band.  Because the site self-polices itself and will only post music that the band isn’t selling.

But what I love about this is how The Donnas view the fans running TheDonnasMedia.com as PARTNERS that are helping the band reach new audiences.  They not only don’t feel threatened by the content that’s posted on the site, they actually help the site administrations get NEW material.  All because the band and its fans have a trusting relationship in place.

Tomorrow, we’ll look at how Rockstars focus on the Bigger Idea behind their music!  If you want to attend my Think Like a Rockstar session at #SMIATL, it’s Saturday morning at 10:15 AM!

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Filed Under: Brand Advocacy, Community Building, Think Like a Rockstar

September 13, 2011 by Mack Collier

Think Like a Rockstar: Rockstars Are Fans Themselves

All week I’ll be previewing my Think Like a Rockstar session at #SMIATL on Saturday. If you would like to attend #SMIATL use code SMISPEAK to register for only $128!

I love this picture, is the audience raising their hands because Brett is, or is Brett raising her hand cause the audience is?

Rockstars are by default fans of themselves.  But this also means that they have the same mindset as their fans, and the same point of view.  As such, they are more connected to their fans, and better understand them.

Think about how a rockstar gets started: They play small local events, maybe only a dozen or 2 people show up.  Then, if they connect with their audiences, over time their fanbase will grow.  But throughout, the rockstar is connect to its fanbase and knows who they are.  They perform at clubs and bars, and then afterwards get to talk to them, share a beer with them, and learn who they are and what they like about their music.  They stay connected to their fans.

I saw an interview a few years ago with Willie Davidson, the CCO at Harley-Davidson.  CNBC asked him if HD did any type of market research to learn more about its customers and to better understand them.  Willie remarked “Oh we’re in constant contact with our customers…we ride with them all the time!’  That might sound like a smartass answer, but what Willie is saying is that he uses his products in the same way as his customers, and for the same reasons.  He knows about the ‘Harley lifestyle’ because he is living it.  As a result, he better understands Harley’s customers, because he’s talking to them every time he rides with them.

Is it any wonder that Harley-Davidson is considered a ‘rockstar’ brand?  The brand understands its customers and their point-of-view, and this is a big reason why the company has so many passionate brand advocates.

Tomorrow, we’ll look at how rockstars shift control to their fans!  If you want to attend my Think Like a Rockstar session at #SMIATL, it’s Saturday morning at 10:15 AM!

Pic via Flickr user tatu43

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August 15, 2011 by Mack Collier

Blink-182 Finds Fans Illegally Using Their Music on YouTube and Rewards Them

I’m so in love with Blink-182 right now!  The band is getting ready for their first new single in eight years, and they came up with a pretty fascinating way to promote the song.  They teamed up with AT&T and found every instance of where a fan was using their music without permission in their videos on YouTube.  Then the band took a few dozen of the videos and spliced them together to create a music video for their new single, Up All Night.  Then they named all the fans at the end of the video that were represented in their video.

And they thanked them.

What I love about this move is that Blink-182 was smart enough to realize that these were FANS of the band.  Sure, they were technically violating copyright by using the band’s music, but I would wager many of the fans didn’t even know that they couldn’t add the music to their videos.  And they all were promoting a band that they were fans of.

So Blink-182 was smart enough to recognize that, and reward the behavior, instead of punishing it.  There’s an important branding lesson here for companies: You don’t own your brand, it belongs just as much to your fans and customers as it does to you.  The best you can hope for is to co-own that brand with your customers.

Here is the video montage that Blink-182 created:

And here is one of the videos that one of the fans mentioned in the video created:

Remember, create something amazing for the people that love you.

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