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May 17, 2011 by Mack Collier

Most Social Media Experts aren’t hacks, but a lot of them are misguided

As part of a project I am working on, lately I have been reading (and reading up) on a lot of the books that many ‘social media experts’ have written.  And I honestly find myself cringing at a lot of the advice that they are giving companies.  Basically, they are explaining how they got X0,000 followers on Twitter or X0,000 blog readers, then telling a company how they can do the same thing.

Which is the big elephant in the room: Just because you have 50,000 followers on Twitter does NOT mean you are qualified to advise a company on how it should properly implement social media strategies to connect with customers.  And to be fair, there are successful social media consultants that have more than 50,000 Twitter followers or 100,000 blog readers.  But getting to such benchmarks is not a ‘proof of concept’ that you know how to successful implement social media programs for companies.  Still, many people are trying to leverage the volume of usage on social media sites as a validation for their career choice as a social media consultant.

When I started blogging in 2005, it was a bit different.  Bloggers that were making a name for themselves by creating valuable content and creating a community on their blog, were being hired by companies and promoted at existing ones.  They were often hired to fill ‘Community Evangelist’ or similar roles, or if they already worked at a company or agency, they were promoted to handle some or all of that company’s social media and ‘community outreach’ efforts.  Neither of these solutions were perfect either, but at least then, these people were part of a TEAM and working within organizations where they were getting real-world business experience every day.  And I don’t think it’s a coincidence that many of the people that went that route in 2005-2007 are now some of the biggest names in the social media space.

But at this point we need to return to the issue at hand and make a clarification: If you can build a community of 50,000 people following you on Twitter or 50,000 people reading your blog that IS significant.  No, it doesn’t mean you are automagically qualified to sell social media consulting services to companies, but it DOES mean that you have an ability to create content that connects with people.  That is a SKILL, and one that you SHOULD be able to monetize.

I think the problem is (and I’ve been blogging this for 5 years now) that there aren’t a lot of viable options for how content creators can monetize their content-creation skills unless they have massive reach, and even then, it’s usually via ads on their blog.  If you think about it, it’s pretty ironic: Many of us in the social media bubble complained for years that bloggers shouldn’t be trying to make money off their blogs.  So a lot of people didn’t try (to avoid the potential backlash from readers and critics), and decided to become ‘social media experts’ instead and sell their services to companies.  Which meant an influx of unqualified people working with companies, and then many of the same people that complained about bloggers attempting to monetize their content, were then complaining about all the hacks calling themselves ‘social media experts’.

If you are ready to ‘cash in’ on your content-creation and community-building talents, here are some other options besides simply marketing yourself as a ‘social media expert’.

1 – Write an ebook.  Already rolling your eyes?  Stop it.  @SarahMaeWrites wrote an ebook based on a popular blog post series she wrote, and sold it for $4.99.  Big deal, you say?  She launched the ebook on April 11th and as of May the 9th, she had sold over 5,600 copies, meaning she made over $20,000 in her first month.  Can we get a show of hands of all the A-List Social Media Consultants that made even half that last month?  Sarah was smart because she leveraged her community-building skills to keep her readers involved and updated throughout the creation process (leveraging multiple social media channels) so that when the ebook launched, demand for it was at a fever-pitch.

Oh and ironically, which do you think would impress a company more if you were a social media consultant: Saying you had 50,000 Twitter followers, or that you created an ebook that made you $20K in its first month of sales?

2 – Get sponsors for the content you create.  Do you know how I ended up in Austin for SXSW this year doing the first-ever Live #Blogchat with two amazing sponsors?  I asked.  The event was an amazing success, and as a result I’ve had multiple events approach me since then about adding a Live #Blogchat to its program (one has already been announced), and I’m talking to multiple events about a Live #Blogchat to their program.

But you could get sponsors for your blog content.  Approach a company in your space and ask them if they’d like to purchase a 200X200 banner on your blog’s sidebar for a week.  What do you charge?  That’s up to you, personally, I would start very low, like $25 or so a week.  If your blog content is worth monetizing, then you’ll likely get a glowing recommendation from your sponsor, which will mean you can raise your prices PLUS, that recommendation will make it easier for you to sell additional sponsorships.  After a few weeks you could be making a few hundred dollars a month from blog sponsorships.  That’s a car payment, and if you create other forms of content (say, a podcast), then you could have sponsors there as well.

And after a few months of successfully gaining content sponsorships, then you can write an ebook on how to secure sponsorships, and sell it 😉

3 – Offer consulting to individuals versus companies.  If you know how to build up a network of 50,000 people on Twitter that follow and adore you, then think about the type of individuals that might be interested in those skills?  Maybe….politicians?  Athletes?  Maybe you could partner with PR firms that sign on politicians and athletes and work with them?  I think this area has HUGE untapped potential for a lot of the people that are trying to market themselves as social media consultants.

 

But at the end of the day, you have to realize two things:

1 – Simply growing a large following via social media channels does NOT mean you are qualified to offer social media consulting services to companies.  Doesn’t mean you can’t, but also doesn’t mean you’ll have much success.

2 – Being able to grow a large community around the content you create is a skill that you should be able to monetize, if you want.  And being a social media consultant is NOT your only option, and in many cases, it’s not your best one.  Start with the list above, but there are many more options available to you, if you are smart.

 

What do you think?  What are some other smart monetization options for content creators?

PS: I didn’t write this post to bash any ‘social media expert’ that I think is unqualified.  Honestly, the constant sniping back and forth about how so-and-so is a hack is killing the credibility of the ENTIRE space.  The focus of this post is to show that there are other options for making money off social media than diving into consulting.  And often, there are much better options, based on your skillsets.  I’m not trying to name-call, I’m trying to get a discussion started about what the monetization options are for content-creators.

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Filed Under: Blogging, Facebook, Social Media, Twitter

May 11, 2011 by Mack Collier

Live #Blogchat Sponsorship Packages

 

Amy and Victor Canada talking with @Zaneology as C.C. Chapman and Julien Smith look on during meet and greet prior to start of Live #Blogchat at SXSWi

If you would like to learn more about sponsoring a Live #Blogchat, including what’s offered and pricing, please email me.

If you are active on Twitter, then you’ve probably heard of, if not participated in #Blogchat.  #Blogchat is the largest weekly chat on Twitter, happening every Sunday night at 8pm Central.  Every week we discuss a different blogging topic, and #Blogchat attracts as many as 1,000 participants and up to 5,000 tweets in a 60 minute period.

As the popularity of #Blogchat on Twitter grew, it seemed a natural fit to test the waters and try to take #Blogchat offline and do it ‘Live’.  The first Live #Blogchat happened in March at South By Southwest.  You can read my review of the event here, but let me say the response blew me away.  The power of the Live #Blogchat was that it brought people together and let them connect with each other.  This is the one thing that most event organizers miss when they plan events: Attendees usually learn the most when you let them connect with the speakers, and each other.  #Blogchat creates a vehicle that naturally facilitates discussion and interaction, and that what fosters learning.  It’s a huge reason why #Blogchat on Twitter is so popular, and it was also a big reason why the first Live #Blogchat event at SXSW was so successful.

So why should you want to sponsor a Live #Blogchat?  Here’s a few reasons why:

  • Minimum of 2 hours exposure with some of the true leaders in the social media space.  For example, over 60 social media influencers and thought leaders attended the 1st Live #Blogchat at SXSW, including C.C. Chapman, Shannon Paul, Becky McCray,  Jason Falls, Julien Smith, Chris Heuer, Richard Binhammer, Lionel Menchaca, Valeria Maltoni, Connie Reece and many more.
  • I will be promoting the event and your sponsorship on Twitter and my blog leading up to the event.
  • You’ll get a TON of useful advice from some of the smartest minds in social media.  This alone would pay for the sponsorship.
  • Sponsoring the event would bring a good deal of positive exposure to the sponsor.
  • Will work with the sponsor(s) to help them facilitate any blogger/influencer outreach programs with #Blogchat attendees and/or product giveaways or discounts.

A Live #Blogchat will be a 2-hour event.  The first hour is a ‘meet and greet’ where attendees and sponsors can connect with each other.  The hour will conclude with a brief introduction by the sponsors, and then the official #Blogchat will begin in the 2nd hour.

So if you would like to sponsor at Live #Blogchat, here are the available sponsorship packages and what’s included:

Platinum Sponsorship:

  • Naming rights for the Live #Blogchat.  For example: “Live #Blogchat Presented By Your Company”
  • Sponsor will be promoted on Twitter as the Live #Blogchat Platinum sponsor. The sponsor will be promoted on Twitter a minimum of 3 times a week prior to the week of the Live #Blogchat.  The week of the Live #Blogchat the sponsor will be promoted once a day, then twice the day before the Live #Blogchat, followed by three tweets on the day of the sponsor’s #Blogchat.  The Platinum sponsor will receive a minimum of 10 tweets promoting its Platinum sponsorship #Blogchat from the @MackCollier Twitter account, with total impressions from these tweets topping 250,000.
  • A blog post promoting the Live #Blogchat and mentioning all sponsors will appear on MackCollier.com the week of the Live #Blogchat.  MackCollier.com’s current monthly readership is over 100,000.
  • A banner (up to 200X200 pixels) will be placed at the TOP of the further right sidebar on MackCollier.com.  This banner will link to the Platinum sponsor’s website or blog (sponsor’s choice), and will appear from Sunday 12am-Saturday midnight the week of the sponsor’s Live #Blogchat.
  • Sponsor will be given a follow-up 30 minute phone call to discuss that sponsored Live #Blogchat, and/or any social media issues the sponsor would like to address.  This could include advice on social media strategy, implementation, etc.
  • Platinum sponsor will be given a chance to introduce themselves immediately prior to the start of the Live #Blogchat, at approximately 5 mins before it starts.

Gold Sponsorship:

  • Will be identified as the sponsor for the Live #Blogchat Meet and Greet to be held one hour prior to the actual Live #Blogchat.
  • Sponsor will be promoted on Twitter as the Live #Blogchat Gold sponsor. The sponsor will be promoted on Twitter a minimum of 4 times in the week of the Live #Blogchat, and at least once the day of the Live #Blogchat, with total impressions from these tweets topping 100,000.
  • A blog post promoting the Live #Blogchat and mentioning all sponsors will appear on MackCollier.com the week of the Live #Blogchat.  MackCollier.com’s current monthly readership is over 100,000.
  • Sponsor will be given a follow-up 30 minute phone call to discuss that sponsored Live #Blogchat, and/or any social media issues the sponsor would like to address.  This could include advice on social media strategy, implementation, etc.

 

A word to event planners and conference organizers:

If you already have a conference or event planned, adding a Live #Blogchat is a wonderful addition to your agenda.  The format of the Live #Blogchat is a roomwide discussion and interaction for one hour on a chosen blog topic.  This is NOT like your standard conference session where one person speaks and then answers 2-3 questions at the end.  The discussion is led by the ENTIRE room.  Which means everyone is learning and engaged.  What I’ve learned from attending social media and marketing conferences over the past few years is that attendees learn more when they are engaged, and they are more likely to be engaged when they are active.  That’s why sessions billed as ‘Core Conversations’ have become so popular, because the attendees are engaged and interacting from the moment the session starts.  Live #Blogchat is formatted in this exact same way, which is why it’s so popular with those that attend.

If you have an event that you’d like to bring a Live #Blogchat to, please email me so we can discuss how to make that happen.

Also, I am happy to talk to you about creating a custom sponsorship package for a Live #Blogchat event.  Or maybe you are interested in one of the above packages, but want to know if it would be possible to edit or alter some of the parameters of that package.  Please email me and we’ll discuss your options!

PS: Here’s where you can see more pictures from the first Live #Blogchat at SXSW.

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Filed Under: #Blogchat, Blogging, Social Media, Twitter

May 3, 2011 by Mack Collier

Where Empire Avenue Succeeds (and Fails) As a Community Site

A little over a week ago I finally caved and joined the Empire Avenue bandwagon.  The site is similar to a stock market, in that the idea is that you ‘invest’ in others by buying and selling shares in them.  As is always the case, I am trying to look at each of the Shiny Objects that the social media fishbowl goes gaga over through the lens of ‘is there any real reason for most businesses to be here?’

In short, there’s not a lot of real business value to be had for the average company on EA.  It’s a game and distraction, no more, no less.  Sure, it’s possible to get some networking value there, but then again you can still get networking value on Identica if you want to bad enough.

But if you accept that EA is little more than a game and competition, it can be fun.  And it was for me.  After a day or so of wondering what in the hell I was supposed to be doing, I noticed that my EA ‘score’ was going up.  People were ‘investing’ in me constantly!  Soon I was at 20 points.  Then 30, then 35, 40, and 50!  I was gaining 5 or so points a day, and I saw that my ‘net wealth’ was up to a few hundred thousand Eaves (the EA ‘currency’).

Then on Saturday, something happened.  My EA score barely moved all day.  Few investments came in.  I shrugged it off, hey it’s just a bad day.  Then Sunday, the same thing.  What the hell was going on?!?  I wasn’t doing anything different (that I could tell), and yet suddenly it was as if someone turned off the faucet.  My score stopped going up, and no one wanted to invest in me anymore, it seemed.

Then yesterday, another flat day.  And that’s when it happened: I realized that Empire Avenue sucked.  Funny how when my score was going up several points every day (even though I never was sure why it was happening), I thought EA was awesome.  Then when my score flatlined, the site sucked and I needed to stop wasting my time on such a silly game.

There’s a really important lesson here if you want to emulate EA and create a competition-based community site.  You need to teach me how to win.  Throughout the last week, I was pretty much on my own in trying to figure out how to ‘win’ at EA, or even figuring out what ‘winning’ looked like.  I got little to no advice from the site, even through searching.  The best advice I got was from a few long-time EA members like @AdrielHampton.

But the bottom line is that my EA score started to suck, and I didn’t know why, so I assume then that Empire Avenue sucks!  (Because I am an irrational human being, remember? ;))

Here’s what should have happened:

1 – Empire Avenue should have made it painfully obvious to me on signup how to ‘win’ and what the object of the game was.

2 – EA should have helped me understand how specific activities are tied to my quest to ‘winning’ the game.  I was able to add my Twitter and YouTube and Facebook accounts to my EA account, but I’m not sure what impact it made.  My Facebook and YouTube scores are still stuck at 1, but I don’t know how to change that.  I should know, and EA should tell me.

3 – When my score started to plateau over the last few days, that should have triggered a way for EA to explain to me what I need to do to get my daily gain back up where it was.  I have no idea why my daily gains started flatlining, but EA should make sure that I do know.

4 – Interaction with other EA members should be a BIG part of ‘winning’.  Or maybe it is and EA never told me about it.

 

The bottom line is that for me, EA is a semi-fun distraction that I am losing interest in because I feel like I still haven’t crossed the Suck Threshold.  If you’ve tried out Empire Avenue, what do you think?  What am I doing wrong?

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Filed Under: Community Building, Social Media, Twitter, Uncategorized

May 2, 2011 by Mack Collier

Participation is no longer an option

Although he didn’t realize it at the time, this gentleman was actually live-tweeting the raid on Bin Laden’s compound in Abbottabad a couple of days ago.

Twitter ‘broke’ the news that Bin Laden was dead late last night, before mainstream media did.  As @ReallyVirtual’s tweets show above, the information was actually out there a couple of days earlier.  The lesson for mainstream media is the same as it is for your company: Anyone with access to the proper devices can use social media to create and distribute content faster than you can.

The days of creating and distributing a carefully-crafted message via only the channels you select, are over.  Mainstream media, to its credit, is realizing this, and is using social media to supplement its efforts and improve how it delivers news, and incorporates reactions from others.

Today, your business is no different.  You have to make the choice to begin to participate, or to begin to become irrelevant.  But thankfully, the choice is still yours to make.

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Filed Under: Blogging, Social Media, Social Media 101, Twitter

May 1, 2011 by Mack Collier

LiveFyre comment management added, let me know what you think!

As some of you have discovered, I’ve added the LiveFyre comment management system here at MackCollier.com.  This comes after seeing both Gini and Beth add it to their blogs, and rave about how it works.  Also, I was really sold after seeing how Gini’s readers (she’s been using it for about 7 months now) love it.

The Livefyre system will make it easier to facilitate actual conversations in the comments.  When I set up this blog I specified to have comments be nested, but it doesn’t always work.  Livefyre should take care of that problem.

Also, it adds a Like button to comments, which is great and most of us are used to seeing this on other blogs and Facebook.  And speaking of Facebook, you can also post your comment directly to Facebook AND Twitter when you leave it.

I really am excited about this system, and I am only adding it because I think it will help you.  So please try it out, kick the tires, and let me know what you think.  If you hate it, it will be gone.  If you love it, it will never leave.  The heart of this blog has ALWAYS been your comments.  Anything I can do to make it easier and more valuable for you to leave comments, is what I want.

So give it a try, and let me know what you think!  Also, here is Gini’s review of LiveFyre.

Oh and PS: Jenna Langer is head of Community for LiveFyre, and she was kind enough to attend the Live #Blogchat at SXSW!  Thanks Jenna!

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Filed Under: Blogging, Twitter

April 29, 2011 by Mack Collier

Which Fast-Food Brand Has the Best Twitter Presence?

So when it comes to fast-food chains, who is the King on Twitter?  McDonald’s? BK?  Starbucks?

The answer is, it depends.  Do you place more value on followers, or engagement?  How important is following back customers on Twitter?  Do more active accounts get higher marks?

I found a list of the Top 10 fast-food brands according to QSRMagazine and then used TweetStats to track the Twitter account for each of the Top 10 brands.  I then looked at 6 categories: Followers, Following, Tweets, Replies, RTs as Replies, and How Long on Twitter.

Here’s the brands that I looked at, and their Twitter account for each:  McDonalds, Subway, Burger King, Wendy’s, Starbucks, Taco Bell, Dunkin’ Donuts, Pizza Hut, KFC, Sonic.

Here’s my assessment of how these brands are using Twitter:

Best Twitter Presence – Starbucks

Starbucks leads 2 of the 6 categories I looked at, and was 2nd in 3 others.  The Seattle-based brand has a huge lead in number of followers, Taco Bell and McDonalds were tied for 2nd on the list with just a shade over 123K followers for each.  Starbucks has over 1.4 million followers.  They also have the most tweets, have been on Twitter since August 2008), and almost 80% of the company’s tweets are replies to others.  If there was one knock against the company, it might be that they are only following 79K people, which is the most on the list, but still only a fraction of its 1.4M followers.

Most Active and Engaged: Dunkin Donuts

DD has been on Twitter since October 2008, having left the most tweets on this list (8586), and 70% of those tweets have been replies to others.  Also, they have over 78K followers, and have over 52K people they are following.  I also think it’s interesting that while DD only has a fraction of the followers that competitor Starbucks has, the rest of its stats seem to closely track with what Starbucks has done.  DD joined Twitter a couple of months after SBUX, they have more tweets, and over 70% replies, like Starbucks.

Most Disappointing Twitter Presence: Burger King

BK arguably has the most brand awareness after McDonalds, but you couldn’t tell it from the company’s Twitter account.  The chain has less than 10K followers, a full 114K behind rival McDonalds.  Of course, The King isn’t doing himself any favors, only following 327 people, with only 223 tweets and roughly 1% of those are replies.  This proves that engagement matters, if BK were more active and responsive to followers, I bet its number of followers would spike.

Here’s the complete stats and how each brand ranked:

Number of Followers:

1 – Starbucks – 1,429,917

2 – McDonalds – 123,690

3 – Taco Bell – 123,557

4 – Dunkin Donuts – 78,449

5 – Pizza Hut – 53,306

6 – Subway – 47,821

7 – KFC – 32,808

8 – Wendy’s – 18,821

9 – Sonic – 12,144

10 – Burger King – 9,523

Replies as % of Tweets

1 – Sonic – 86.11

2 – Starbucks – 78.43

3 – Dunkin Donuts – 70.42

4 – KFC – 64.08

5 – McDonalds – 59.69

6 – Pizza Hut – 57.26

7 – Wendy’s – 53.52

8 – Subway – 45

9 – Taco Bell – 12.55

10 – Burger King – 1.79

Number of Tweets

1 – Dunkin Donuts – 8,586

2 – Starbucks – 6,936

3 – McDonalds – 4,946

4 – Taco Bell – 4,251

5 – Sonic – 4,243

6 – Subway – 3,824

7 – KFC – 3,044

8 – Pizza Hut – 2,047

9 – Wendy’s – 1,779

10 – Burger King – 223

 

Takeaways from these stats:

1 – Engagement matters, and isn’t optional.  All of these chains (with the possible exception of Sonic) have national footprints, and as such have to be on Twitter, because that’s where their customers are.  If you’re a national brand with a larger customer base (especially a B2C company), then it’s required that you be active on all major social media channels, because your customers will be.

2 –  Experience matters.  Three of the 10 brands listed here have been on Twitter since 2008, and all three are in the middle or top of all stats.

3 – Social Media is growing up fast.  If you look at the Twitter accounts of these brands, you’ll see that most are actively engaging their customers.  Remember just 2-3 years ago when it was big news if ANY brand replied to a customer on Twitter?  It’s the norm now.

 

Have any of these brands connected with you on Twitter?

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Filed Under: Blogging, Social Media, Twitter

April 27, 2011 by Mack Collier

Coca-Cola’s CMO talks about how the company’s marketing approach is changing

Joe Tripodi, Coca-Cola’s Executive Vice President and Chief Marketing and Commercial Officer, recently penned a great article for the HBR on how the brand’s marketing is shifting from impressions to expressions.  I wanted to focus on one point that Joe made:

Build a process that shares successes and failures quickly throughout your company.Increasing consumer expressions requires many experiments, and some will fail. Build a pipeline so you can quickly replicate your successes in other markets and share the lessons from any failures. For example, our “Happiness Machine” video was a hit on YouTube so we turned it into a TV commercial, and we’ve replicated that low-cost, viral concept in other markets.

This is vitally important, especially when you are dealing with emerging marketing areas such as social media and mobile, and within big brands.  I recently wrote about the need to facilitate feedback internally AND externally (and among both groups), and I think this is an area that brands that have more mature social media marketing efforts will definitely capitalize on.  One of the big ‘knocks’ against social media especially is that it’s said to take a lot of time to implement and execute properly.  To Joe’s point, if a feedback system/cycle is put in place internally, the outcomes discovered by one area of the company, can be shared throughout, so that there’s no need to constantly re-invent the wheel.

Check out Joe’s article, and here’s the tv commercial that resulted from the success of their YouTube spots.

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Filed Under: Blogging, Facebook, Social Media, Social Media 101, Twitter

April 20, 2011 by Mack Collier

Katy Perry’s Firework Contest Shows the Power of Fan Engagement and Empowerment

Last year, artist Katy Perry launched a contest based around her latest hit single, Firework.  Tying into the theme of the song, she asked her fans to create a video telling her who was a ‘Firework’ in their lives.  Someone that inspired them, and for what reason.  The winner and their Firework would get a trip for 4 to London to meet Katy and watch her perform in a concert there.  Thousands of videos were submitted from fans across the world, before Cory Woodard from Georgia and his mom were announced as the winners of the contest.

But let’s be honest; this is NOT a contest, it is a promotion for Katy Perry’s song Firework.  It’s just that Katy turned the promotion over to her fans.  She created a way that fans could create content that would give them a reason share their stories of the people that inspired them in their lives.  A contest built around emphasizing the themes of the song Firework, and that would galvanize and inspire her fans.  The fans would then turn and promote the video they had created to their friends and networks.  And by extension, this contest exposes more people to Katy and her music, and that creates MORE fans for Katy.

But it all starts with Katy being brave enough to put the promotion of the song in the hands of her fans.  As you watch the video above, you’ll see how passionate her fans are in the videos.  Yes, some look goofy as hell (cue dude dressed as Katy), but the underlying theme is they are all passionate about what they are doing.  Katy found a way to connect with the people that are most passionate about her, and she inspired them to share more about someone that inspires them.  She found her fans, and inspired them to share their passion with others.  Which gives those fans even more reason to love her.

When I see a rockstar connecting with and empowering their fans like this, the question I always ask is ‘Why aren’t companies doing the same thing to connect with their fans?’  And before you answer ‘Because most companies don’t have fans like rockstars do’, ask yourself if rockstars have fans because of what they are, or because of what they do.

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Filed Under: Blogging, Social Media, Twitter

April 19, 2011 by Mack Collier

10 Keys to Having an Amazing Marketing and Social Media Conference

Over the past 3 years I’ve spoken at and attended a few dozen marketing and social media conferences.  Luckily, most of these events have been solid, and even when I have spoken at events, I try to stay around for the rest of the event as an attendee.  Now is the time when a lot of events are gearing up for Fall planning, so wanted to share some of what I’ve learned over the years as a conference organizer, speaker, and attendee.

How to make your event better from the speaker’s point of view:

1 – Pay your speakers. Seriously, don’t you dare ask your speakers to work for free, so that you can profit.  I put in an average of 40 hours of time in preparing and rehearsing every session I lead at an event.  That’s a full workweek of time, and any speaker would having at your event will do the same, or more.  Yet there are many events that will charge $500-$1,000 per attendee (or more), and not even offer to cover travel for speakers.  If you are charging $1,000 a head and can’t afford to compensate your speakers, then you shouldn’t be organizing events.  And no, offering a free pass is NOT considered compensation, it’s expected from the speaker’s POV.

Now sometimes you can’t pay speakers.  I get that, so what you need to do is make every effort possible to make your speakers comfortable and make them feel appreciated.  Pick them up at the airport so they don’t have to get a cab.  Leave a gift basket waiting for them in their room with a thank-you note.  Make sure they know where their room/venue is, and that they have all the equipment they need.

2 – Give speakers as much information as possible on who will be attending your event, and what they want from the speaker’s session.  Work with them to make sure that the content they are creating will be consistent with what the audience is expecting.  If the speaker is better prepared, then they will deliver better information, and the attendees will get more value from the event.  And it will save the speakers time.

3 – Make sure all Audio and Video equipment is working BEFORE the speaker arrives.  Check with each room and make sure the setup is correct.  This should be done in the morning before each day’s sessions start.  Then throughout the day have as many people as possible going to each room and making sure each speaker gets their laptop set up properly.  And check with the venue and see if they have any additional Powerpoint clickers that your speakers can use.  Most speakers will have their own, but a few always seem to need one.

4 – Introduce the speaker when their session starts.  This isn’t a huge thing, but it saves the speaker from walking around the room at 1 min prior to starting and telling the room to please be quiet because it’s time to start.  And it saves us from reading our own bio, which really isn’t something that a lot of speakers look forward to.

5 – Record each speaker’s session and offer them a copy of the video.  This is also an incentive, so if you absolutely cannot afford to pay speakers, remind them that they’ll be provided with a copy of their presentation that they can use for their own promotional purposes.

 

From the attendee’s point of view:

1 – Let the agenda dictate the speakers, not the other way around.  Too many conference mess this one up.  You need to pick speakers based on their background being suitable to the topics covered at the conference.  You don’t want to pick a ‘name’ speaker and then tell her ‘you can speak on whatever you want!’  Your attendees aren’t paying to see popular speakers, they are being sent there by their company to learn how to improve the company’s marketing and social media efforts.  You need to give them speakers that will help them learn how to do this.

2 – Give attendees the opportunity to interact before, DURING and after the sessions.  A lot of events have gotten much better about adding in networking opportunities as well as tweetups/meetups at the end of each day’s sessions.  That’s great, but you also want to build ways for attendees to interact into the actual sessions.  And it goes beyond having Q&A in the last 10 mins of each session.  At the events where I have worked with the organizers, I have always pushed for sessions that follow a ‘core conversation’ format, where the session isn’t led by a speaker, but rather a moderator or 2 that are there to facilitate a free-flowing discussion among the attendees.  Because attendees learn more by discussing with each other what they have learned.  For example, in the morning there might be separate sessions on creating a social media strategy, and the ROI of social media.  Then in the afternoon, there could be a ‘core conversation’ on how to improve the ROI of your social media strategy.  Where the attendees carry over the thoughts and questions they had from the morning’s sessions, and discuss them with the two people that led the morning’s sessions.

3 – Make sure the venue has space available where impromptu meetings can be held, and work can be done.  A happy byproduct of attendees connecting with each other, is that they might actually get some work done.  Attendees might discover a potential partnership, or they might want to connect with a speaker about hiring them.  Or some of us introverts might simply need to duck out into a quiet hallways for a few minutes on a comfy couch to check our email 😉 Big hallways are also a great place for a speaker to meet with a few attendees to give them more personalized help dealing with the topic they spoke on.  The bottom line is that you don’t want to make sure that all your attendees are in every session, you want to make sure that when they leave the event, they feel like it was a good business investment.  This year’s SXSW was easily the most valuable event I have ever been to from a business perspective, and I attended a grand total of TWO sessions in FOUR days.

4 – Encourage speakers to attend and participate in the sessions of other speakers.  Let’s be honest, not every audience feels comfortable asking questions, and there can sometimes be a lull, especially waiting for that 1st question.  If this happens, it’s a good idea to have a few speakers in the session (who are likely fellow experts on the topic of the session), that will have a good idea of some of the questions that the audience will likely have, and can jumpstart the conversation around those points.  Additionally, attendees may want to reference a point raised in another speaker’s session, during their answer.  For example, if an attendee is making a point about mobile marketing, she might reference the discussion that occurred that morning in CK’s session.

5 – Give attendees something unexpected.  The 1st Small Business Marketing Unleashed I spoke at in 2008 was held in a hotel that was a replica of The Alamo.  At one of the evening dinners at a Marketing Profs event, we were entertained by a magician.  Most events are very boring, you are shuttled from one session to another for 2-3 days.  Give attendees a unique experience, do something different to make your event stick out from the others they will attend this year.

 

What other things have stood out to you from the events you have attended?  What are some examples of events that delighted you?  What has been disappointing to you?  If you were in charge of organizing a marketing/social media event, what would YOU change?

UPDATE: Speaking of speaking, I would be remiss if I didn’t let you know that the latest LIVE #Blogchat event has just been announced!  It will be in September in Atlanta as part of #SMIATL.

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April 6, 2011 by Mack Collier

Want to know what’s next in social media? Listen to your customers

On Monday I was lucky enough to speak to students and business owners from across the state of Alabama at the PRCA State Conference in Birmingham.  During my second session (here’s the slides), an attendee asked me ‘What’s next?  What will be hot in 5 years, or the hot tool in 5 months?‘

I answered by saying that she shouldn’t be focusing on the tools, but on how we use the tools.

Why did blogs rise in popularity?  Because they gave us a quick and easy way to create initially text-based content.  Then, over time, the platforms evolved and new functionality was added.  Then we could more easily add pictures, and video, and then widgets.  The concept of the blog itself evolved, now businesses could use the tool as a more traditional blog, or as a website.  Or some could combine elements of the two.

But at its heart, the blog gave us a tool to more easily create content.  That content might be our thoughts and opinions on a personal blog, or it could be our marketing and promotions on a business blog.  Or a combination of the two.

Then add in things like RSS (Really Simple Syndication) and ReTweets on Twitter, and Facebook Like buttons, and all these ways we have to more easily distribute our content.

So that presents a new consideration:  If everyone now can easily create and distribute their content, that means we all have a lot more information accessible to us, right?  Maybe even too much, so maybe we now need filters and ways to better organize that information.  We need sites like AllTop that will organize all this blog content by topic so we can find what we are looking for.

Then what about technology?  Smartphones and continuing to become more sophisticated, as mobile networks are trying to meet users’ demands for more bandwidth.  As the networks become more robust and even faster, that will change how we consume and interact with content while on the go.

So if you want to know what is next in social media, don’t focus on the tools, focus on why your customers are using the tools.  Why do they like Facebook now, where they used to love MySpace?  What is it about the experience or functionality of Twitter that they love?  Don’t think about what the tools offer your customers, but think about what your customers get from using those tools.

For example, 3 years ago if I had a major customer service issue with a company and wanted to get their attention, past traditional channels (contact them via website, toll-free number, etc), I might blog about my issue.  Now, I would go to Twitter.  Why?  Because I know that I can probably get their attention quicker via Twitter.  But if another channel existed that would let me get a quicker response and resolution to my problem, I would go with that channel.

Because I don’t care about the tool, I care about getting my problem solved as quickly, easily and satisfactorily as possible.  Whatever tool helps facilitate those outcomes, is the one I will use.

What do YOU think is next in social media?

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Filed Under: Blogging, Facebook, Social Media, Social Media 101, Social Networking, Twitter

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